BASED on the information attached create a log hours of 45 hours.

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 1 of 31

Course Number:

DBSN 312

DNP7520

Course Title:

Critical Thinking in

Nursing

Creating and Resolving Conflict in the Healthcare Setting

Credit Hours: 3 semester credits, 45 hours

Prerequisites

Required:

OCW:

Faculty Name:

Faculty Contact

Office Hours:

(DNP1010 for cohort II and on), DNP7000, DNP7100, DNP7200, DNP7300, DNP7500, DNP 7510) 105 Hours Dr. David Trabanco [email protected] 305-301-3693 Available everyday by phone and email. Available to meet on campus on demand

- - A boss has the title; a leader has the people. -Simon Sinek

- 10% of conflicts is due to difference in opinion and 90% is due to wrong tone of voice. - Vea Mariz

Course Description

This course is designed to educate DNP students on leadership essentials fundamentals. Disagreements are inevitable in healthcare settings; DNP-leaders are expected to implement change in clinical settings to improve patient outcomes and healthcare. Change can be frightening and bring resistance from stakeholders. Communication is the key to leadership. Hence, this class will allow students to explore ways to address complexes issues in healthcare via collaborative approach & how to resolve ethical conflict in healthcare. This course will help the students to identify the nature of conflict, and the role conflict resolution plays in improving performance within an organization. This course aims to help DNP-students identify possible topics prone to disagreement in healthcare and potential obstacles bounded to occur in implementing a DNP practicum project.

Course Level Student Learning Outcomes (CLSLO’s)

By the end of this course the student will be able to:

 Examine selected quality improvement and professional practice models that serve to support patient safety and advanced nursing practice. (EOPSLO’s I, II, III, V, VII)

 Distinguish the impact of complexity, chaos, change, and innovation theory on the future of advanced nursing practice. (EOPSLO’s I, II, III, VI)

 Explore ethical dilemma outcomes of organizational and leadership behaviors. (EOPSLO’s I, II, III, V,VI, VII, VIII)

 Examine selected quality improvement and professional practice models that serve to support patient safety and advanced nursing practice. (EOPSLO’s I, II, III, V, VII)

 Examining the Full Range Model of Leadership (EOPSLO’s I, III)

 Define conflict and recognize potential conflict situations. (EOPSLO’s II, III, V, VII)

 Complete an assessment of their own conflict style and recognize the conflict styles of others (EOPSLO’s II, III, V, VII)

 Understanding how communication and group dynamics affect conflict (EOPSLO’s II, III, V, VII)

 Evaluate the art of science and self-awareness (EOPSLO’s II, III, V, VII)

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 2 of 31

 Identify and work through various reactions to conflict(EOPSLO’s II, III, V, VII)

 Explain how conflict can be productive (EOPSLO’s II, III, V, VII)

 Apply conflict resolution techniques (EOPSLO’s II, III, V, VI)

End of Program Student Learning Outcomes (EPSLO’s)

 I-Integrate Scientific Underpinnings into Practice

 II-Develop Organizational and Systems Leadership for Quality Improvement and Systems Thinking

 III-Apply Clinical Scholarship and Analytical Methods for Evidence-Based Practice

 IV-Use Information Systems/Technology and Patient Care Technology for the Improvement and Transformation of Health Care

 V-Influence Health Care Policy for Advocacy in Health Care

 VI-Employ Interprofessional Collaboration for Improving Patient and Population Health Outcomes

 VII-Synthesize Clinical Prevention and Population Health concepts for Improving the Nation’s Health

 VIII-Demonstrate advanced levels of clinical judgment, systems thinking, and accountability in designing, delivering, and evaluating evidence-based care to improve patient outcome

AONL Nurse Executive Role-Specific Competencies

 Knowledge of healthcare

 Business skills

 Leadership

 Communication & Relationship Building

 Professionalism

Methods of Delivery/Evaluation

 Guided collaborative discussions related to the course learning outcomes

 Addressing complexes issues in healthcare: A collaborative approach paper

 Case Study on resolving ethical conflict in healthcare

 Self-assessment assignment

 Collaborative seminar on campus day with DNP Practicum Project Team Member to discuss the course assignments and progress in the practicum DNP project data gathering. Group discussion on campus on the evolution of the possible practicum project

 Practicum log activities with DNP Practicum Project Team Mentor

 Independent reading of suggested reading material

 Educational Video

 PowerPoint

 Live meeting with professors, mentors, & classmates

Topical Course Outline

• Relationship Skills

• Business Skills

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 3 of 31

• Recognizing conflict

• Reacting to conflict

• Communicating Effectively Through Conflict

• Resolving Conflict

• Accelerated Leader Development

• Developing Practical and Emotional Intelligence

• Enhancing Team Skills

• Communication

• Professionalism

Instructional Resources and Materials

Books

 Astalos Chism. L. (2019). The doctor or nursing practice. A guidebook for role development

and professional issues (4th ed.). Sudbury, MA: Jones and Bartlett Publishers

 Stephens, M. (2016). Conflict Resolution: A step by step guide to handling workplace conflict and

resolving corporate bullying. 978-1523851256 Articles

 Ali, Z. (2019). Reducing interprofessional conflict in healthcare: Implementing conflict management training

into the medical student curriculum. Medical Teacher, 41(9), 1091-1092.

 Alzahrani, S. S. (2020). The buffering role of political skill on the relationship of interpersonal conflict

and project performance through negative emotion as a mediator. International Journal of Advanced and

Applied Sciences, 7(3), 75–88. https://doi.org/10.21833/ijaas.2020.03.009

 Arias‐Valenzuela, M., Amiot, C. E., & Ryder, A. G. (2019). Identity configurations and well‐being

during normative cultural conflict: The roles of multiculturals’ conflict management strategies and

academic stage. European Journal of Social Psychology, 49(5), 970–991. https://doi.org/10.1002/ejsp.

 Carton, Andrew M., and Basima A. Tewfik. "A New Look at Conflict Management in Work Groups."

Organization Science 27.5 (2016): 1125-1141. Web.

 Coventry, Tracey, & Hays, Anne-Maree, (2021). Nurse managers' perceptionsof mentoring in the

multigenerational workplace: A qualitative descriptive study. Australian Journal of Advanced Nursing

(Online), 38(2), 34-43. doi:http://dx.doi.org/10.37464/2020.382.230

 Devkota, B., & van Teijlingen, E. R. (2010). Understanding effects of armed conflict on health outcomes: the

case of Nepal. Conflict and Health, 4(1), 20–20. https://doi.org/10.1186/1752-1505-4-20

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 4 of 31

 Freedman, B. (2018). Conflict Coaching in Complex Adaptive Healthcare Systems : Conflict Resolution

or Transformation? Australian Journal of Clinical Education, 4(1), Australian Journal of Clinical

Education, 2018-01-01, Vol.4 (1).

 Hansen, S., & Baroody, A. (2020). Electronic Health Records and the Logics of Care: Complementarity and

Conflict in the U.S. Healthcare System. Information Systems Research, 31(1), 57-75.

 Johnson, Alisha H,M.S.N., R.N., & Benham-Hutchins, M. (2020). The influence of bullying on nursing

practice errors: A systematic review: The official voice of perioperative nursing. AORN Journal, 111(2),

199-210. doi:http://dx.doi.org/10.1002/aom.12923

 Koesnella, A., Bester, P., & Niesing, C. (2019). Conflict pressure cooker: Nurse managers’ conflict

management experiences in a diverse south african workplace. Health S

A, 24 doi:http://dx.doi.org/10.4102/hsag.v24i0.1128

 Mastrotheodoros, S., Van der Graaff, J., Dekovic, M., Meeus, W. H. ., & Branje, S. J. . (2019).

Interparental conflict management strategies and parent-adolescent relationships : Disentangling

between-person from within-person effects across adolescence. Journal of Marriage and Family, 81(1),

185–203. https://doi.org/10.1111/jomf.12528

 Mert, G., & Ertugan, A. (2020). The relationship between conflict resolution approaches and managerial

trust. Revista De Cercetare Si Interventie Sociala, 70, 42-65. Retrieved from

https://www.proquest.com/scholarly-journals/relationship-between-conflict-

resolution/docview/2453966179/se-2?accountid=191554

 Morin, A. (2017). The “self-awareness–anosognosia” paradox explained: How can one process be

associated with activation of, and damage to, opposite sides of the brain? Laterality, 22(1), 105–119.

Retrieved from

http://search.ebscohost.com/login.aspx?direct=true&db=s3h&AN=120392508&site=ehost-live

 Piryani, R. M., & Piryani, S. (2019). Conflict Management in Healthcare. Journal of Nepal Health

Research Council, 16(41), 481–482. https://doi.org/10.33314/jnhrc.v16i41.1703

 Sloan, M., & Geldenhuys, M. (2021). Regulating emotions at work: The role of emotional intelligence

in the process of conflict, job crafting and performance.SA Journal of Industrial

Psychology, 47doi:http://dx.doi.org/10.4102/sajip.v47i0.1875

 Systems aim to tighten conflict of interest policies. (2018, September 24). Modern Healthcare, 48(39),

0008.

 Taking a stand against workplace incivility. (2021). The Journal of Continuing Education in

Nursing, 52(5), 232-239. doi:http://dx.doi.org/10.3928/00220124-20210414-07

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 5 of 31

 Teng, L. S. (2020). Bracing for the multi-generational workforce: What we need to know. Management

Revue, 31(3), 324-324–345. doi:http://dx.doi.org/10.5771/0935-9915-2020-3-324

 Vilčiauskaitė, B., Savanevičienė, A., & Navickas, V. (2020). Managing older talents in the context of

aging society. Economics & Sociology, 13(4), 213-226. doi:http://dx.doi.org/10.14254/2071-

789X.2020/13-4/13

 Way, K. A., Jimmieson, N. J., & Bordia, P. (2019). Supervisor conflict management climate and emotion

recognition skills. The International Journal of Conflict Management, 31(4), 559–580.

https://doi.org/10.1108/IJCMA-03-2019-0054

 Ye, Z., Liu, H., & Gu, J. (2019). Relationships between conflicts and employee perceived job

performance. The International Journal of Conflict Management, 30(5), 706–728.

https://doi.org/10.1108/IJCMA-01-2019-0010

Methods of Evaluation

Method Percentage

Collaborative Discussions

25%

Addressing complexes issues in healthcare: A collaborative approach paper 25% (week3)

25%

Case Study on resolving ethical conflict in healthcare. 25% (week 6)

25%

Self-assessment

25%

Practicum hours log

Required

On Campus Day with DNP Mentor

Required

Grading Scale

Letter Grade Scale Numeric Grade

A 4.0 90 - 100

B 3.0 80 - 89

F 0.0 0-79

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

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Requirements for Successful Completion

Students must attain a letter grade of B or higher for the course to count toward completion of the DNP.

Other Course Information

All students enrolled in this class must refer and adhere to the policies and procedures found in the current college catalog

and nursing student handbook.

Tardiness

Students are expected to submit assignments by the time they are due. Assignments submitted after the due date without reaching out your DNP mentor or professor are subject to penalty.

Modifications to the Course Syllabus

Please note: Modifications to the Course Syllabus. The course syllabus may be modified at any time. Students will be informed of changes made to the syllabus. If a conflict exists between the course syllabus and the University Catalog, the University Catalog governs.

Student Assessments

Please note: Student Assessments. Students will be given assessments from time to time at the instructor’s discretion. As part of the course requirements, students must take both announced and unannounced assessments that may count toward their grade.

On-campus virtual day

Students will receive a link for meetings from Dr. Fernandez.

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 7 of 31

Dates Topics Assigned Reading Due Dates

Week 1

Theme: Reason for

conflict and how to solve

it.

Weekly objective

Explore healthcare-related

conflicts.

• Cause of conflict in the

workplace

• Ways to settle conflicts

• Relationship Skills

• Business Skills

• Recognizing conflict

• Reacting to conflict

• Communicating

Effectively Through

Conflict

• Resolving Conflict

• Enhancing Team Skills

• Communication

• Professionalism

CLSLOs

 Define conflict and

recognize potential

conflict situations

 Define conflict and

recognize potential

conflict situations.

(EOPSLO’s II, III, V,

VII)

 Complete an assessment

of their own conflict style

Book

 Stephens, M. (2016). Conflict

Resolution: A step by step guide to

handling workplace conflict and

resolving corporate bullying. 978-

1523851256

Chapter 1 – 2

(2 hrs.)

Astalos Chism. L. (2019). The

doctor or nursing practice. A

guidebook for role development

and professional issues (4th ed.).

Sudbury, MA: Jones and

Bartlett Publishers

Chapter 6 p. 233-266

Articles

 Kohlhoffer-Mizser, C.

(2020). Leader is the person who

deals with conflict. global answers

in conflict management. Les Ulis:

EDP Sciences.

doi:http://dx.doi.org/10.1051/shsco

nf/20207406011

(7 pages / OCW 0.7)

 Patton, C. M. (2020). Breaking the

health-care workplace conflict

Discussion Week # 1

The healthcare system is multi-

faceted with many individuals

from different specialties, culture,

race, and religion. This type of

environment will have conflict.

Define conflict, given an example

of conflicting situation you have

been in and discuss how you settle

the issue.

Initial post due by Thursday

midnight and two answers to your

classmate due on Sunday

midnight.

OCW 12 hours

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 8 of 31

and recognize the conflict

styles of others

(EOPSLO’s II, III, V,

VII)

 Understanding how

communication and

group dynamics affect

conflict (EOPSLO’s II,

III, V, VII)

 Identify and work

through various reactions

to conflict(EOPSLO’s II,

III, V, VII)

 Explain how conflict can

be productive

(EOPSLO’s II, III, V,

VII)

 Apply conflict resolution

techniques (EOPSLO’s

II, III, V, VI)

EOPSLOs

 I-Integrate Scientific

Underpinnings into

Practice

 II-Develop

Organizational and

Systems Leadership for

Quality Improvement and

Systems Thinking

 III-Apply Clinical

Scholarship and

Analytical Methods for

perpetuation cycle. Leadership in

Health Services, 33(2), 147-162.

doi:http://dx.doi.org/10.1108/LHS-

06-2019-0036

 (12 pages/ 1.2 hr)

 Coventry, Tracey, & Hays, Anne-

Maree, (2021). Nurse managers'

perceptionsof mentoring in the

multigenerational workplace: A

qualitative descriptive study.

Australian Journal of Advanced

Nursing (Online), 38(2), 34-43.

doi:http://dx.doi.org/10.37464/2020

.382.230 (9 pages 1.3 hour)

 Vilčiauskaitė, B., Savanevičienė,

A., & Navickas, V. (2020).

MANAGING OLDER TALENTS

IN THE CONTEXT OF AGING

SOCIETY. Economics &

Sociology, 13(4), 213-226.

doi:http://dx.doi.org/10.14254/2071

-789X.2020/13-4/13

 (13 pages 1.3hour)

(3.47 hrs)

Video

 https://www.bing.com/videos/searc

h?q=conflict&&view=detail&mid=

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 9 of 31

Evidence-Based Practice

 VI-Employ

Interprofessional

Collaboration for

Improving Patient and

Population Health

Outcomes

This week's AONL Nurse

Executive Role-Specific

Competencies

• Knowledge of healthcare

• Business skills

• Leadership

• Communication &

Relationship Building

• Professionalism

EBAA34B7AA65E4BA346AEBA

A34B7AA65E4BA346A&&FORM

=VRDGAR

(0.04 hr)

Week 2

Theme: Communication

Understand how

communication and group

dynamics affect conflict.

• Understanding how

communication and

group dynamics affect

conflict

• Relationship Skills

• Business Skills

• Recognizing conflict

• Reacting to conflict

• Communicating

Effectively Through

Conflict

Book:

 Stephens, M. (2016). Conflict

Resolution: A step by step guide to

handling workplace conflict and

resolving corporate bullying. 978-

1523851256

• Chapter 3

(2.1 hrs.)

Articles:

 MERT, G., & ERTUGAN, A.

(2020). The relationship between

Discussion Week # 2

See Moodle.

Initial post due by Thursday

midnight and two answers to your

classmate due on Sunday

midnight.

OCW 6.1 hours

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 10 of 31

• Resolving Conflict

• Accelerated Leader

Development

• Developing Practical and

Emotional Intelligence

• Enhancing Team Skills

• Communication

• Professionalism

This week's CLSLO's

• Understanding how

communication and

group dynamics affect

conflict

• Define conflict and

recognize potential

conflict

situations. (EOPSLO’s II,

III, V, VII)

• Complete an assessment

of their own conflict style

and recognize the conflict

styles of

others (EOPSLO’s II, III,

V, VII)

• Understanding how

communication and

group dynamics affect

conflict (EOPSLO’s II,

conflict resolution approaches and

managerial trust. Revista De

Cercetare Si Interventie

Sociala, 70, 42-65. Retrieved from

https://www.proquest.com/scholarly

-journals/relationship-between-

conflict-

resolution/docview/2453966179/se-

2?accountid=191554

(23 pages /2.3hrs)

Video:

• https://www.youtube.com/watch?v=

6cWpknN1pLA

• https://www.youtube.com/watch?v=

F6Zg65eK9XU

(0.40 hr)

(10.9 hrs)

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 11 of 31

III, V, VII)

• Evaluate the art of

science and self-

awareness (EOPSLO’s II

, III, V, VII)

• Identify and work

through various reactions

to conflict(EOPSLO’s II,

III, V, VII)

• Explain how conflict can

be

productive (EOPSLO’s

II, III, V, VII)

• Apply conflict resolution

techniques (EOPSLO’s

II, III, V, VI)

This week's EOPSLO's

• -Integrate Scientific

Underpinnings into

Practice

• II-Develop

Organizational and

Systems Leadership for

Quality Improvement and

Systems Thinking

• III-Apply Clinical

Scholarship and

Analytical Methods for

Evidence-Based Practice

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 12 of 31

• VI-Employ

Interprofessional

Collaboration for

Improving Patient and

Population Health

Outcomes

This week's AONL Nurse

Executive Role-Specific

Competencies

• Knowledge of healthcare

• Business skills

• Leadership

• Communication &

Relationship Building

• Professionalism

Week 3

Theme: Self-Awareness in conflicts and addressing complex issues in healthcare. Weekly Objective

Topics

• Evaluate the art of science and self-awareness

• Relationship Skills

• Business Skills • Recognizing conflict • Reacting to conflict • Communicating Effectively

Through Conflict • Resolving Conflict

• Accelerated Leader Development

• Developing Practical and

Book

 Stephens, M. (2016). Conflict

Resolution: A step by step guide

to handling workplace conflict

and resolving corporate bullying.

978-1523851256 • Chapter 4

(0.7 hr.) Articles:

• Morin, A. (2017). The “self-

awareness–anosognosia” paradox

Addressing complexes issues in healthcare: A collaborative approach paper Due by the Sunday of week #3 at midnight. (10 hrs.) OCW 10.7 hours

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 13 of 31

Articulate a plan to address a complex issue in healthcare, consider stakeholders' possible different points of view, present ways to improve clinical site synergy and discuss the patient- centered and relationship- based approach.

Emotional Intelligence

• Enhancing Team Skills

• Communication

• Professionalism

CLSLOs:

• Evaluate the art of science

and self-awareness

• Examine selected quality improvement and professional practice models that serve to support patient safety and advanced nursing practice. (EOPSLO’s I, II, III, V, VII)

• Distinguish the impact of complexity, chaos, change, and innovation theory on the future of advanced nursing practice. (EOPSLO’s I, II, III, VI)

• Examine selected quality improvement and professional practice models that serve to support patient safety and advanced nursing practice. (EOPSLO’s I, II, III, V, VII)

• Define conflict and recognize potential conflict situations. (EOPSLO’s II, III, V, VII)

explained: How can one process be

associated with activation of, and

damage to, opposite sides of the

brain? Laterality, 22(1), 105–119.

Retrieved from

http://search.ebscohost.com/login.a

spx?direct=true&db=s3h&AN=12039

2508&site=ehost-live

(1.4 hrs) Video:

• https://www.youtube.com/watch?v=

tGdsOXZpyWE

• https://www.youtube.com/watch?v=

R9qVa4LoJx8

(0.35 hr)

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 14 of 31

• Complete an assessment of their own conflict style and recognize the conflict styles of others (EOPSLO’s II, III, V, VII)

• Understanding how communication and group dynamics affect conflict (EOPSLO’s II, III, V, VII)

• Evaluate the art of science and self-awareness (EOPSLO’s II, III, V, VII)

• Identify and work through various reactions to conflict (EOPSLO’s II, III, V, VII)

• Explain how conflict can be productive (EOPSLO’s II, III, V, VII)

• Apply conflict resolution techniques (EOPSLO’s II, III, V, VI)

EOPSLOs:

 I-Integrate Scientific Underpinnings into Practice

 II-Develop Organizational and Systems Leadership for Quality Improvement and Systems Thinking

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 15 of 31

 III-Apply Clinical Scholarship and Analytical Methods for Evidence- Based Practice

 V-Influence Health Care Policy for Advocacy in Health Care

 VI-Employ Interprofessional Collaboration for Improving Patient and Population Health Outcomes

 VII-Synthesize Clinical Prevention and Population Health concepts for Improving the Nation’s Health

This week's AONL Nurse Executive Role-Specific Competencies

• Knowledge of healthcare • Business skills • Leadership • Communication &

Relationship Building • Professionalism

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 16 of 31

Week 4 Theme: Solving conflict Weekly Objective Understand how to resolve conflict.

• Meetings to resolve

conflicts

• Relationship Skills

• Business Skills • Recognizing conflict • Reacting to conflict • Communicating Effectively

Through Conflict • Resolving Conflict

• Accelerated Leader Development

• Developing Practical and Emotional Intelligence

• Enhancing Team Skills

• Communication

• Professionalism

This week's CLSLO's

• Identify and work through various reactions to conflict

• Examine selected quality improvement and professional practice models that serve to support patient safety and advanced nursing practice. (EOPSLO’s I, II, III, V, VII)

• Define conflict and recognize potential

Book:

 Stephens, M. (2016). Conflict

Resolution: A step by step guide

to handling workplace conflict

and resolving corporate bullying.

978-1523851256 • Chapter 5

(0.5 hr.) Articles:

Arias‐Valenzuela, M., Amiot, C.

E., & Ryder, A. G. (2019).

Identity configurations and

well‐being during normative

cultural conflict: The roles of

multiculturals’ conflict

management strategies and

academic stage. European

Journal of Social

Psychology, 49(5), 970–991.

https://doi.org/10.1002/ejsp

(21 pages)

Video:

• https://www.bing.com/videos/searc

h?q=conflict&&view=detail&mid=18

0089E913BFD4EEC9A3180089E913B

FD4EEC9A3&&FORM=VRDGAR

(0.15 hr)

Discussion Week # 4 See Moodle. Initial post due by Thursday midnight and two answers to your classmate due on Sunday midnight. (10 hrs.) OCW 10.5 hours

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 17 of 31

conflict situations. (EOPSLO’s II, III, V, VII)

• Assess own conflict style and recognize the conflict styles of others (EOPSLO’s II, III, V, VII)

• Understanding how communication and group dynamics affect conflict (EOPSLO’s II, III, V, VII)

• Evaluate the art of science and self- awareness (EOPSLO’s II, III, V, VII)

• Identify and work through various reactions to conflict (EOPSLO’s II, III, V, VII)

• Explain how conflict can be productive (EOPSLO’s II, III, V, VII)

• Apply conflict resolution techniques (EOPSLO’s II, III, V, VI)

This Week's EOPSLO's

• I-Integrate Scientific Underpinnings into Practice

• II-Develop Organizational

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

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and Systems Leadership for Quality Improvement and Systems Thinking

• III-Apply Clinical Scholarship and Analytical Methods for Evidence- Based Practice

• VI-Employ Interprofessional Collaboration for Improving Patient and Population Health Outcomes

This week's AONL Nurse Executive Role-Specific Competencies

• Knowledge of healthcare • Business skills • Leadership • Communication &

Relationship Building • Professionalism

Week 5

Theme: Negotiation

Topic

• Negotiation

• Conflict resolution

• Relationship Skills

• Business Skills

• Recognizing conflict

Book

• Stephens, M. (2016). Conflict

Resolution: A step by step guide to

handling workplace conflict and

resolving corporate bullying. 978-

1523851256

• Chapter 6

(0.8 hr.)

Discussion Week # 5

See Moodle.

Initial post due by Thursday

midnight and two answers to your

classmate due on Sunday midnight

Practicum Log

OCW 10.8. hours

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

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Weekly objective

Understand how to

negotiate a resolution to a

conflict.

• Reacting to conflict

• Communicating

Effectively Through

Conflict

• Resolving Conflict

• Accelerated Leader

Development

• Developing Practical and

Emotional Intelligence

• Enhancing Team Skills

• Communication

• Professionalism

CLSLOs

 Explain how conflict can

be productive

 Apply conflict resolution

techniques

 Define conflict and

recognize potential

conflict situations.

(EOPSLO’s II, III, V,

VII)

 Understanding how

communication and

group dynamics affect

conflict (EOPSLO’s II,

III, V, VII)

 Evaluate the art of

science and self-

awareness (EOPSLO’s

Articles:

 Ye, Z., Liu, H., & Gu, J. (2019).

Relationships between conflicts and

employee perceived job

performance. The International

Journal of Conflict

Management, 30(5), 706–728.

https://doi.org/10.1108/IJCMA-01-

2019-0010 (22 pages)

• Way, K. A., Jimmieson, N. J., &

Bordia, P. (2019). Supervisor

conflict management climate and

emotion recognition skills. The

International Journal of Conflict

Management, 31(4), 559–580.

https://doi.org/10.1108/IJCMA-03-

2019-0054 (21 pages)

• Mastrotheodoros, S., Van der

Graaff, J., Dekovic, M., Meeus, W.

H. ., & Branje, S. J. . (2019).

Interparental conflict management

strategies and parent-adolescent

relationships : Disentangling

between-person from within-person

effects across adolescence. Journal

of Marriage and Family, 81(1),

185–203.

https://doi.org/10.1111/jomf.12528

(18 pages)

Video:

• https://www.youtube.com/watch?v=

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 20 of 31

II, III, V, VII)

 Identify and work

through various reactions

to conflict(EOPSLO’s II,

III, V, VII)

 Explain how conflict can

be productive

(EOPSLO’s II, III, V,

VII)

 Apply conflict resolution

techniques (EOPSLO’s

II, III, V, VI)

EOPSLOs

 II-Develop

Organizational and

Systems Leadership for

Quality Improvement and

Systems Thinking

 III-Apply Clinical

Scholarship and

Analytical Methods for

Evidence-Based Practice

 V-Influence Health Care

Policy for Advocacy in

Health Care

 VI-Employ

Interprofessional

Collaboration for

Improving Patient and

Population Health

Outcomes

 VIII-Demonstrate

yPsvgmZlVuQ

https://www.youtube.com/watch?v=6xCkh

V7zhuw

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 21 of 31

advanced levels of

clinical judgment,

systems thinking, and

accountability in

designing, delivering, and

evaluating evidence-

based care to improve

patient outcome

This week's AONL Nurse

Executive Role-Specific

Competencies

• Knowledge of healthcare

• Business skills

• Leadership

• Communication &

Relationship Building

• Professionalism

Week 6

Theme: Successful

Conflict Resolution

Weekly objective

Topic

10 More Strategic Tips

for Successful Conflict

• Relationship Skills

• Business Skills

• Recognizing conflict

• Reacting to conflict

• Communicating

Book

• Stephens, M. (2016). Conflict

Resolution: A step by step guide to

handling workplace conflict and

resolving corporate bullying. 978-

1523851256

• Chapters 7

(0.4 hr.)

Articles:

• Hansen, S., & Baroody, A. (2020).

Electronic Health Records and the

Case Study on resolving ethical

conflict in healthcare.

Due Sunday at midnight.

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

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Navigating and resolving a

clinical ethical conflict.

Effectively Through

Conflict

• Resolving Conflict

• Accelerated Leader

Development

• Developing Practical and

Emotional Intelligence

• Enhancing Team Skills

• Communication

• Professionalism

CLSLOs:

• Identify and work

through various reactions

to conflict

 Examine selected quality

improvement and

professional practice

models that serve to

support patient safety and

advanced nursing

practice. (EOPSLO’s I,

II, III, V, VII)

 Distinguish the impact of

complexity, chaos,

change, and innovation

theory on the future of

advanced nursing

practice. (EOPSLO’s I,

II, III, VI)

 Explore ethical dilemma

Logics of Care: Complementarity

and Conflict in the U.S. Healthcare

System. Information Systems

Research, 31(1), 57-75. (48 pages)

• Ali, Z. (2019). Reducing

interprofessional conflict in

healthcare: Implementing conflict

management training into the

medical student curriculum.

Medical Teacher, 41(9), 1091-1092.

(1 page)

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 23 of 31

outcomes of

organizational and

leadership behaviors.

(EOPSLO’s I, II, III,

V,VI, VII, VIII)

 Examine selected quality

improvement and

professional practice

models that serve to

support patient safety and

advanced nursing

practice. (EOPSLO’s I,

II, III, V, VII)

 Examining the Full

Range Model of

Leadership (EOPSLO’s I,

III)

 Define conflict and

recognize potential

conflict situations.

(EOPSLO’s II, III, V,

VII)

 Understanding how

communication and

group dynamics affect

conflict (EOPSLO’s II,

III, V, VII)

 Evaluate the art of

science and self-

awareness (EOPSLO’s

II, III, V, VII)

 Identify and work

through various reactions

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 24 of 31

to conflict(EOPSLO’s II,

III, V, VII)

 Explain how conflict can

be productive

(EOPSLO’s II, III, V,

VII)

 Apply conflict resolution

techniques (EOPSLO’s

II, III, V, VI)

EOPSLOs:

 I-Integrate Scientific

Underpinnings into

Practice

 II-Develop

Organizational and

Systems Leadership for

Quality Improvement and

Systems Thinking

 III-Apply Clinical

Scholarship and

Analytical Methods for

Evidence-Based Practice

 V-Influence Health Care

Policy for Advocacy in

Health Care

 VI-Employ

Interprofessional

Collaboration for

Improving Patient and

Population Health

Outcomes

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 25 of 31

 VII-Synthesize Clinical

Prevention and

Population Health

concepts for Improving

the Nation’s Health

This week's AONL Nurse

Executive Role-Specific

Competencies

• Knowledge of healthcare

• Business skills

• Leadership

• Communication &

Relationship Building

• Professionalism

Week 7

Theme: Self-Assessment

Weekly objective

Reflection on the course

achievements.

Topic

Self-Assessment

CLSLOs:

• Explain how conflict can

be

productive (EOPSLO’s

II, III, V, VII)

• Apply conflict resolution

techniques (EOPSLO’s

II, III, V, VI)

• Define conflict and

recognize potential

conflict

situations. (EOPSLO’s II,

Article:

• Freedman, B. (2018). Conflict

Coaching in Complex Adaptive

Healthcare Systems : Conflict

Resolution or

Transformation? Australian Journal

of Clinical Education, 4(1),

Australian Journal of Clinical

Education, 2018-01-01, Vol.4 (1).

Alzahrani, S. S. (2020). The

buffering role of political skill on

the relationship of interpersonal

conflict and project performance

Self-Assessment

Due Thursday

OCW 12 hours

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 26 of 31

III, V, VII)

• Complete an assessment

of their own conflict style

and recognize the conflict

styles of

others (EOPSLO’s II, III,

V, VII)

• Understanding how

communication and

group dynamics affect

conflict (EOPSLO’s II,

III, V, VII)

• Evaluate the art of

science and self-

awareness (EOPSLO’s II

, III, V, VII)

• Identify and work

through various reactions

to conflict(EOPSLO’s II,

III, V, VII)

EOPSLOs:

 Organizational and

Systems Leadership for

Quality Improvement and

Systems Thinking

 Clinical Scholarship and

Analytical Methods for

Evidence-Based Practice

 Health Care Policy for

through negative emotion as a

mediator. International Journal of

Advanced and Applied

Sciences, 7(3), 75–88.

https://doi.org/10.21833/ijaas.2020.

03.009 (13 pages)

• Johnson, Alisha H,M.S.N., R.N., &

Benham-Hutchins, M. (2020). The

influence of bullying on nursing

practice errors: A systematic

review: The official voice of

perioperative nursing. AORN

Journal, 111(2), 199-210.

doi:http://dx.doi.org/10.1002/aom.1

2923

(11 pages 1.4 hour)

• Sloan, M., & Geldenhuys, M.

(2021). Regulating emotions at

work: The role of emotional

intelligence in the process of

conflict, job crafting and

performance. SA Journal of

Industrial Psychology, 47

doi:http://dx.doi.org/10.4102/sajip.v

47i0.1875 (14 pages 2.2 hrs)

• Carton, Andrew M., and Basima A.

Tewfik. "A New Look at Conflict

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

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Advocacy in Health Care

 Clinical Prevention and

Population Health for

Improving the Nation’s

Health

This week's AONL Nurse

Executive Role-Specific

Competencies

• Knowledge of healthcare

• Business skills

• Leadership

• Communication &

Relationship Building

• Professionalism

Management in Work Groups."

Organization Science 27.5 (2016):

1125-1141. Web.

Week 8

Discussion will open

early on Week 7

Theme: Bullying &

Incivility in Healthcare

How to Prevent Bullying

and incivility in the

Workplace

• Relationship Skills

• Business Skills

• Recognizing conflict

• Reacting to conflict

• Communicating

Effectively Through

Conflict

• Resolving Conflict

• Accelerated Leader

Book:

 Stephens, M. (2016). Conflict

Resolution: A step by step guide to

handling workplace conflict and

resolving corporate bullying. 978-

1523851256

• Chapter 8

(0.5 hr.)

Article:

• Taking a stand against workplace

incivility. (2021). The Journal of

Continuing Education in

Nursing, 52(5), 232-239.

Discussion Week # 8

See Moodle.

Discussion week #8

Open on Monday of Week 7 Initial post and answer to peers are due Monday of Week 8. Will be accessible until Sunday. This is non graded but mandatory to complete.

OCW 30.5 hours

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

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Weekly Objective

Articulate on the topic of

bullying and its role in the

creation of conflict.

Development

• Developing Practical and

Emotional Intelligence

• Enhancing Team Skills

• Communication

• Professionalism

CLSLOs:

• Identify and work

through various reactions

to conflict

 Distinguish the impact of

complexity, chaos,

change, and innovation

theory on the future of

advanced nursing

practice. (EOPSLO’s I,

II, III, VI)

 Examine selected quality

improvement and

professional practice

models that serve to

support patient safety and

advanced nursing

practice. (EOPSLO’s I,

II, III, V, VII)

 Examining the Full

Range Model of

Leadership (EOPSLO’s I,

III)

 Define conflict and

recognize potential

doi:http://dx.doi.org/10.3928/00220

124-20210414-07

(7 pages 1.1 hour)

• Koesnella, A., Bester, P., &

Niesing, C. (2019). Conflict

pressure cooker: Nurse managers’

conflict management experiences in

a diverse south african

workplace. Health S

A, 24 doi:http://dx.doi.org/10.4102/

hsag.v24i0.1128

(8 pages 1.2 hour)

• Teng, L. S. (2020). Bracing for the

multi-generational workforce: What

we need to know. Management

Revue, 31(3), 324-324–345.

doi:http://dx.doi.org/10.5771/0935-

9915-2020-3-324

(21 pages 2.1 hour)

• Systems aim to tighten conflict of

interest policies. (2018, September

24). Modern Healthcare, 48(39),

0008.

Video:

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 29 of 31

conflict situations.

(EOPSLO’s II, III, V,

VII)

 Complete an assessment

of their own conflict style

and recognize the conflict

styles of others

(EOPSLO’s II, III, V,

VII)

 Understanding how

communication and

group dynamics affect

conflict (EOPSLO’s II,

III, V, VII)

 Evaluate the art of

science and self-

awareness (EOPSLO’s

II, III, V, VII)

 Identify and work

through various reactions

to conflict(EOPSLO’s II,

III, V, VII)

 Explain how conflict can

be productive

(EOPSLO’s II, III, V,

VII)

 Apply conflict resolution

techniques (EOPSLO’s

II, III, V, VI)

EOPSLOs:

 I-Integrate Scientific

Underpinnings into

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 30 of 31

Practice

 II-Develop

Organizational and

Systems Leadership for

Quality Improvement and

Systems Thinking

 III-Apply Clinical

Scholarship and

Analytical Methods for

Evidence-Based Practice

 V-Influence Health Care

Policy for Advocacy in

Health Care

 VI-Employ

Interprofessional

Collaboration for

Improving Patient and

Population Health

Outcomes

 VII-Synthesize Clinical

Prevention and

Population Health

concepts for Improving

the Nation’s Health

 VIII-Demonstrate

advanced levels of

clinical judgment,

systems thinking, and

accountability in

designing, delivering, and

evaluating evidence-

based care to improve

Doctor of Nursing Practice Program DNP7520 Creating and Resolving Conflict in Healthcare Setting

DNP7520AD Contributors: Dr. Anny Dionne, Dr. Karen Perez, Dr. Amarilys Gonzalez, Dr. Itzel Vega Crespo, Dr. David Trabanco Page 31 of 31

patient outcomes.

This week's AONL Nurse

Executive Role-Specific

Competencies

• Knowledge of healthcare

• Business skills

• Leadership

• Communication &

Relationship Building

• Professionalism