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Job industry:

Location of interview (for example, phone, in person):

Job title of SMEs interviewed:

Date:

Time:

Note to interviewer: There are required questions that you should try to get through as well as additional questions as time permits. Read the protocol before beginning the interview to familiarize yourself with the questions. Probing questions are provided if needed. Normally, employee interviews will focus more on tasks and supervisor interviews will focus more on KSAOs, but for purposes of this assignment both are included to give you a more complete picture of the job in an efficient time to learn about job analysis first-hand. Normally, these interviews would take 45–60 minutes so decide ahead of time which optional questions you would like to ask if time permits. Optional questions are labeled as such in the protocol. Be respectful of the interviewer’s time and pace yourself to cover at a minimum the tasks, KSAOs, working conditions, and performance. When the interview is complete thank the SME for his or her time.

Introduction and Overview

· Good morning/afternoon. My name is ______________ and I am a graduate student at Capella University.

· This interview is part of a course assignment on job analysis.

· You have been selected to participate in this interview for approximately 30 minutes to provide your perspectives on what you do on the job and characteristics of successful employees in this position. Your responses will be confidential (I will not report your name or the name of your company) and you may stop the interview at any time.

· We will discuss four primary topics:

· The tasks and activities performed by employees in the __________ job that you supervise.

· How success is measured in the ______ role that you supervise, and the characteristics that differentiate top performers.

· Working conditions and any challenging situations that a (job title) ______ in your organization will experience.

Thank you for agreeing to participate in this session. Do you give your consent to proceed with the interview?

Do you have any questions before we get started?

Background

Tell me about your current job, how long you have worked in this role, and how long you have worked in the ________ industry.

Tasks/Activities of Employees in the Job

· In a typical week, what are the primary tasks or activities that an employee in ____________ role performs on the job?

· What tools, equipment or resources do employees in this role use on the job?

Knowledge, Skills, Abilities, and Other Characteristics for Success

· What knowledge, skills, or abilities, if any, do employees in this role need to have on the first day of the job (before any job training)?

· Think of your most/least effective employees in this role. What separates the best employees from the rest? Probing questions you can choose from :

· How are their skills different?

· Is it something they bring into the job with them (personality)?

· How do they differ from other employees in attitude and teamwork?

· What separates the worst employees from the rest? Which types of employees are least likely to succeed on the job?

Work Environment (Ask at Least One of These questions)

· How often can employees in this role take breaks? Are they scheduled breaks?

· Describe the environmental conditions of the job (noise level/distractions, shifts (for example, number of hours, times, and frequency of shift rotation)

Performance Metrics

· How do you monitor and track employee performance in this job?

· Probe: What are the most important performance criteria or standards?

Questions if Time Permits (Select Any of the Following)

Challenges

· What types of issues or challenges do employees typically handle on the job?

· What types of skills or abilities are needed to handle these challenges?

· Which situations are more challenging to resolve than others? Why – what is involved?

Decision making

· What types of decisions do you expect employees in this role to make on their own?

· What types of decisions do you require employees in this role to escalate or consult with you about before responding?

Critical Incidents

Describe a situation in which an employee in this role was particularly effective .

a. Give a specific example.

b. What was the situation?

c. What did they do specifically?

d. What was the result?

e. What made this behavior particularly effective that set the employee apart from others?

Describe a situation in which an employee in this role was ineffective.

a. Give a specific example.

b. What was the situation?

c. What did they do specifically?

d. What was the result?

e. What would a more effective employee have done instead?

Turnover

· What are the most common reasons people leave this job?

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