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cf_u03a1_phone_interview_protocol_employee.docx
Job Analysis Interview Protocol – Job Incumbent (Employee)
Task/Working Conditions Meeting With Job Incumbent (Employee)
Subject Matter Expert (SME)
30 minutes
Job industry:
Location of interview (for example, phone, in person):
Job title of SME interviewed:
Date:
Time:
Note to interviewer: There are required questions that you should try to get through as well as additional questions as time permits. Read the protocol before beginning the interview to familiarize yourself with the questions. Probing questions are provided if needed. Normally, employee interviews will focus more on tasks and supervisor interviews will focus more on KSAOs, but for purposes of this assignment both are included to give you a more complete picture of the job in an efficient time to learn about job analysis first-hand. Normally, these interviews would take 45–60 minutes so decide ahead of time which optional questions you would like to ask if time permits. Optional questions are labeled as such in the protocol. Be respectful of the interviewer’s time and pace yourself to cover at a minimum the tasks, KSAOs, working conditions, and performance. At the end of the interview, thank the SME for his or her time and ask if he would be willing to participate in the next assignment (either a 10–15-minute survey or a 30-minute job observation). If willing, this will save you a step for the next assignment.
Introduction and Overview
· Good morning/afternoon. My name is ______________ and I am a graduate student at Capella University.
· This interview is part of a course assignment on job analysis.
· You have been selected to participate in this interview for approximately 30 minutes to provide your perspectives on what you do on the job and characteristics of successful employees in this position. Your responses will be confidential (I will not report your name or the name of your company) and you may stop the interview at any time.
· We will discuss your tasks and experiences as a [name of the job].
· Thank you for agreeing to participate in this session. Do you give your consent to proceed with the interview?
· Do you have any questions before we get started?
Background
Tell me about your current job, how long you have worked in this role, and how long you have worked in the _____________ industry.
Tasks/Activities
· In a typical week, what are the primary tasks or activities that you perform on the job?
· What tools, equipment, or resources do you use on the job?
Knowledge, Skills, Abilities, and Other Characteristics for Success
· What knowledge, skills, or abilities, if any, do employees in this role need to have on the first day of the job (before any job training)?
· Think of the most/least effective employees in this role. What separates the best employees from the rest? Probing questions you can choose from:
· How are their skills different?
· Is it something they bring into the job with them (personality)?
· How do they differ from other employees in attitude and teamwork?
· What separates the worst employees from the rest? Which types of employees are least likely to succeed on the job?
Work Environment (Ask at Least One of These Questions)
· How often can you take breaks? Are they scheduled breaks?
· Describe the environmental conditions of the job (noise level/distractions, shifts (for example, number of hours, times, and frequency of shift rotation)
Performance
· What performance goals or standards are there for employees in this job? What does your supervisor evaluate you on in terms of your performance?
Questions if Time Permits (Select Any of the Following)
Challenges
· What types of issues or challenges do you typically handle on the job?
· What types of skills or abilities are needed to handle these challenges?
· Which situations are more challenging to resolve than others? Why – what is involved?
Job Fit
· What do you enjoy most about this job?
· What do you like least about this job?
· What did you wish you knew about the job before you entered into this role?
Decision Making
· What types of issues or situations would require you to go to a supervisor or coworker for assistance?
· What percent of issues do you typically handle on your own versus obtain assistance from others?
Critical Incidents
Describe a situation in which an employee in this role was particularly effective .
a. Give a specific example.
b. What was the situation?
c. What did they do specifically?
d. What was the result?
e. What made this behavior particularly effective that set the employee apart from others?
Describe a situation in which an employee in this role was ineffective.
a. Give a specific example.
b. What was the situation?
c. What did they do specifically?
d. What was the result?
e. What would a more effective employee have done instead?
Turnover
· What are the most common reasons people leave this job?
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