Need help upgrading my resume and need cover letter
vwccspt12
AshleyResume.docxAshley Thomas [email protected]
374 Woodwind Oaks Dr. Apt402 ||Tampa, FL 33525 (404)-441-5959
Summary of Qualifications
A dynamic, highly motivated, and customer oriented professional offering a dynamic career history of experience working in fast-paced environments. A team-oriented professional with wide range of knowledge in business operations, customer service, and social services. Utilizes exceptional skills in customer service to manage a team during stressful events. Communicates clearly and effectively with diverse populations in written, verbal, and presentation formats. Self-motivated with experience in directing projects and optimizing productive capabilities. Equipped with an excellent work ethic; possesses a strong sense of responsibility and leadership with a commendable track record of dependability, pooled with absolute integrity.
· Exceptional Interpersonal and Communication Skills – Excellent communication and organizational skills. Accustomed to working in fast-paced environments to ensure maximum customer satisfaction.
· Work Ethic and Professionalism – Solid professional standards and an excellent track record of dependability. Maintains a clear focus on achieving bottom-line results while ensuring efficient business operations.
· Problem Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to business challenges. Successfully manages change for improved performance and greater efficiency.
Professional Experience
Ultimate Medical Academy Tampa, FL
Online Admission Representative 2016-2016
· Contact prospective students via phone to conduct interviews.
· Got to know prospective students’ interests, backgrounds, challenges and goals to guide them in deciding if UMA was the right choice.
· Complete paperwork and online forms timely, accurately and according to policies and procedures.
· When appropriate, refer students to financial aid or specialized teams (military services, disability services, etc.)
· Met monthly budget numerous times and became top representative on the team.
C.L.R Acquisitions L.L.C Houston, TX
Office Manager 2011 – 2016
· Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
· Completes operational requirements by scheduling and assigning employees; following up on work results.
· Keep management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
· Maintains office staff by recruiting, selecting, orienting, and training employees.
· Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
· Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
· Contributes to team effort by accomplishing related results as needed.
Wal-Mart Houston, TX
Department Manager / Head Cashier/Sales/ 1999-2011
Human Resource Manager
· Provided a high level of customer satisfaction by resolving problems and customer issues in a timely manner.
· Instructed other employees on best practices, and anticipated demand for weekly and monthly sale items.
· As a retail leader for everyday operations in a 'big-box' store, stressed the importance of customer service and reinforced that store operations were important, but customers were the key part of the business.
· Managed a crew of 30 individuals, and performed duties which included: ordering of merchandise, stocking shelves, providing customer assistance, creating detailed reports of top ten sellers, and helping customers.
· Accepts checks for cashing; verifies endorsements and acceptability; make change.
· Count cash drawer upon opening to verify amount; ensures enough cash is kept in drawer for daily needs by ordering from accounting office.
· Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
· Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
· Manages new hire programs by conducting orientations; completion of new hire packets, advising managers on training and coaching.
Abundant Mental Health Counseling Harvey, LA
Case Manager/Crisis Counselor 2005 – 2007
· Work with individuals, group and communities to improve mental health.
· Interviewed clients undergoing anxiety, stress, grief, bullying, anger management, careers, relationships and other intense emotions surrounding a traumatic event
· Visited clients in their homes, conducted client evaluations, and provided/recommended available services.
· Supervised a team of 10 individuals.
Education
Davenport University Grand Rapids, MI
Masters of Business Administration 2016
Minor Health Care Management
Southern University of New Orleans New Orleans, LA
B.S. in Biology Degree – Received Science Award 2010
Affiliation
Member of Delta Sigma Theta Sorority Inc.
Computer Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
