The Transportation Industry

Each year nearly one billion seats are filled on U.S Airlines. That means that with a U.S population of over 300 million, the average person will occupy three seats per year. 

• Visit the websites of at least three major carriers in the U.S (American Airlines, Delta Airlines, United Airlines, etc.).
• Locate the company’s Annual Report, also known as the 10K Report, for each airline, then review the “Risk Factors.” 
• Finally, locate the technology section of the report. 

Write a paper of approximately 750 words that addresses the following:

• Should Information Systems be at the forefront of all business decisions? Why or why not? (consider ticketing, baggage, airline food and beverage, etc.).
• What can airlines do to improve the customer experience using IT? 
• Explain how you would use IT to decrease wait times at TSA security lines.
• How can you use technology to improve passenger flow from curbside to the gate without compromising security?