Training

You are the training coordinator in the human resources department. Your supervisor has asked you to create a Customer Service training program using new methods of training. Review the traditional training methods and conduct academic research on new methods. In a 2-3 page report, prepared in APA style with at least two references, do the following:

• Describe three new training methods and explain which one of these methods you selected for this Customer Service training program and why.
• Create a training plan for this Customer Service program and include it in your report. Download this Training Plan Template and use it to provide a framework for the development of your Training Plan.
• Finish your report with a description of how you will evaluate if the Customer Service program was successful.