Suppose you were directing an agency that needed to extend its community outreach programs to generate revenues and to better serve its clients. What would you do if you believed that this direction was right, but your staff members insisted on staying in

Suppose you were directing an agency that needed to extend its community outreach programs to generate revenues and to better serve its clients. What would you do if you believed that this direction was right, but your staff members insisted on staying in their offices and waiting for individual clients to come in? What steps would you take to try to change their behaviors? What steps would you take to train them for new functions?