Quiz

1Politicking is less likely in organizations that have

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  adeclining resources

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  high role ambiguity

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  clear performance appraisal systems

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  democratic decision making

   

  2In convergent periods, the role of executive management is to

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  develop new strategies for the problems at hand

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  shift middle managers to promote new views

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  reemphasize the mission and core values

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  challenge middle managers to reinvent their departments

   

  3Periods of convergence are those in which an organization

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  is in turmoil

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  seeks to improve its situation with relatively minor changes

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  must downsize to conserve resources

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  employs new strategies to advance the organization

   

  4Transformational change in an organization

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  is always necessary to some degree

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  is best delivered by a top-down plan

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  has no defined formula

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  is best delivered by a bottom-up plan

   

  5A person likely to participate in political behavior

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  believes he or she has little influence

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  has a desire for power

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  is a social nonconformist

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  is insensitive to social cues

   

  6To keep a strategy in focus, effective managers employ­

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  rigid implementation

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  piecemeal implementation

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  simple goals

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  central themes

   

  7An influence tactic that relies on rank and enforcement of group goals is

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  legitimacy

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  coalitions

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  pressure

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  personal appeals

   

  8During organizational change, employee–management interfaces such as workshops and retreats

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  initiate

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  distract the participants from the real issues

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  help employees overcome downsizing issues

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  solve communication problems relatively short-term periods of high-energy action

   

  9Buck passing and scapegoating when politics is seen as a threat are forms of

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  defensive behaviors

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  offensive behaviors

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  suppression

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  aggression

   

  10A primary goal of politics in the workplace is to

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  exclude undesirable peers

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  form alliances

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  promote organizational goals

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  secure limited resources

   

  11Political behavior in the workplace

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  works only in an upward or lateral influence direction

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  attempts to influence decision making

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  is unlikely in a well-run organization

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  works only in a lateral influence direction

   

  12Impression management sends _____ messages that may be _____ under other circumstances.

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  false, true

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  ethical, unethical

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  true, false

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  convincing, unconvincing

   

  13The formulation and implementation of a strategy

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  are separate and sequential processes

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  must be completely defined before action is taken

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  are ongoing events within an organization

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  follow strict, unalterable guidelines

   

  14Surveys of seasoned managers reveal they believe politics in the workplace is

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  always unethical

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  part of some job requirements 

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  a major part of organizational life

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  ineffective

   

  15With downward influence, power tactics preferred by U.S. managers include

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  personal appeals

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  inspirational appeals

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  coalitions

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  influence

   

  16Hard power tactics best influence those with which following characteristic?

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  High self-esteem

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  Reflective orientation

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  Intrinsically motivated

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  Action oriented

   

  17Organizational momentum relates to

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  patterns of behavior, norms, and values

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  willingness to move beyond incremental change

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  growth in sales, profits, and so forth

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  the rate of change to make improvements

   

  18Central to managing a successful organizational strategy implementation are/is 

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  competitive teams

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  coalition management

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  formal models of implementation

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  tracking progress

   

  19The validity of a strategy for organizational change lies in its

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  simplicity

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  clarity of vision

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  adaptability

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  speed of implementation

   

  20Organizational change relies on a balance of change and 

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  strategy

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  continuity

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  planning

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  vision