Persuasive Assignment " negtaive message " positive message.

hello 

i have two email message that i have to write for two different companies 

fist one has to positive email message. 

sex need to be negative email message too

" for the first assignment i have worked on it but it sounds like negative message  every time i go over it and read it " 

i uploads the two cases and the word file and also the description

thank you