operation management and excel

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i have 2 problems with the answers but the issue that i have i am not able to apply to Excel 

 Download Chapter_7_queue_models.xlsPreview the documentView in a new window

Use the Screen Cam Tutorial (Links to an external site.) to guide you through examples in the template.

Modify the appropriate template in the workbook to calculate solutions to Problems 9 and 11 from Chapter 7.  

Submit the workbook with your solutions. 

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Maggie K
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