1. Resources that the organization possesses and capabilities that the organization has developed, both of which can be developed into a sustainable competitive advantage, are known as:
weaknesses.
strengths.
opportunities.
threats.
 
2. Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:
weaknesses.
strengths.
opportunities.
threats.

3. Special and unique capabilities that distinguish the organization from its competitors are called __________ organizational capabilities.
distinguished
distinctive
demonstrated
delineated

4. The various organizational routines and processes that determine how efficiently and effectively the organization transforms its inputs into outputs are called:
strengths.
core competencies.
capabilities.
customer value.

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