1. Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:
A. weaknesses.    
B. strengths.    
C. opportunities.    
D. threats.   

2. Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?
A. Inbound logistics    
B. Procurement    
C. Human resource management    
D. Firm's infrastructure   

3. The concept of the value chain was developed by:
A. Milton Friedman.    
B. Peter Drucker.    
C. Michael Porter.    
D. Tom Peters.   

4. All of the following constitute primary activities EXCEPT:
A. procurement.    
B. marketing and sales.    
C. outbound logistics.    
D. operations.   

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