Question 1 
According to Herzberg's two-factor theory of motivation, which of the following sets of factors influence work behavior? 
A. Hygiene, safety
B. Dissatisfiers, satisfiers
C. Motivation, satisfiers
D. Safety, esteem


Question 2 
Relative deprivation theory suggests that pay dissatisfaction is a function of all of the following EXCEPT: 
A. past expectations of receiving more rewards.
B. a discrepancy between a comparison outcome and what employees get.
C. high expectations for the future.
D. a feeling of not being personally responsible for poor results.


Question 3 
Increasing payroll costs and global competition have caused managers in the U.S. to seek ways to increase productivity by linking compensation to employees': 
A. seniority.
B. ability.
C. motivation.
D. performance.


Question 4 
Pay for a particular position is set relative to all of the following groups EXCEPT: 
A. employees working on similar jobs in other organizations.
B. employees hired to do the job on a temporary basis.
C. employees working on different jobs within the organization.
D. employees working on the same job within the organization.

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