Multiple choice

Question 1  

According to Herzberg's two-factor theory of motivation, which of the following sets of factors influence work behavior? 

A. Hygiene, safety 

B. Dissatisfiers, satisfiers 

C. Motivation, satisfiers 

D. Safety, esteem 

Question 2  

Relative deprivation theory suggests that pay dissatisfaction is a function of all of the following EXCEPT: 

A. past expectations of receiving more rewards. 

B. a discrepancy between a comparison outcome and what employees get. 

C. high expectations for the future. 

D. a feeling of not being personally responsible for poor results. 

Question 3  

Increasing payroll costs and global competition have caused managers in the U.S. to seek ways to increase productivity by linking compensation to employees': 

A. seniority. 

B. ability. 

C. motivation. 

D. performance. 

Question 4  

Pay for a particular position is set relative to all of the following groups EXCEPT: 

A. employees working on similar jobs in other organizations. 

B. employees hired to do the job on a temporary basis. 

C. employees working on different jobs within the organization. 

D. employees working on the same job within the organization.