Multiple Questions Answers

Question 1
The probability that a DVD player will eject the disk when you push the eject button is an example of which dimension of quality?
A. Aesthetics
B. Features
C. Reliability
D. Serviceability

Question 2
The starting point for instituting an organizational quality program is:
A. strategic commitment from top managers.
B. changes in operations methods.
C. improving the quality of materials.
D. employing new forms of technology.

Question 3
Statistical quality control (SQC) is:
A. a computerized quality control monitoring service.
B. a team approach to quality control.
C. useful only in determining completed items to reject.
D. a set of specific statistical techniques used to monitor quality control.

Question 4
The International Organization for Standardization requires firms to document the impact of operations on the environment. The standards are called ISO:
A. 9000.
B. 2000.
C. 9000 - 2000.
D. 14000.