Multiple choice

Question 1 

The probability that a DVD player will eject the disk when you push the eject button is an example of which dimension of quality?

A. Aesthetics

B. Features

C. Reliability

D. Serviceability

 Question 2

The starting point for instituting an organizational quality program is:

A. strategic commitment from top managers.

B. changes in operations methods.

C. improving the quality of materials.

D. employing new forms of technology.

Question 3

Statistical quality control (SQC) is:

A. a computerized quality control monitoring service.

B. a team approach to quality control.

C. useful only in determining completed items to reject.

D. a set of specific statistical techniques used to monitor quality control.

 Question 4

The International Organization for Standardization requires firms to document the impact of operations on the environment. The standards are called ISO:

A. 9000.

B. 2000.

C. 9000 - 2000.

D. 14000.