Multiple Questions Answers

Question 1
An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as a(n) __________ company.
A. outsourcing
B. service
C. manufacturing
D. ISO 9000

Question 2
Which of the following decisions is likely to be the decision starting point occurring before the other decisions?
A. The capacity decision
B. The product-service mix decision
C. The facilities layout decision
D. The facilities location decision

Question 3
__________ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness.
A. Supply-chain management
B. Resource management
C. Inventory management
D. Quality control

Question 4
Which of the eight dimensions of quality refers to a measure of product life?
A. Reliability
B. Durability
C. Serviceability
D. Features