Multiple choice

Question 1 

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as a(n) __________ company.

A. outsourcing

B. service

C. manufacturing

D. ISO 9000

 Question 2 

Which of the following decisions is likely to be the decision starting point occurring before the other decisions?

A. The capacity decision

B. The product-service mix decision

C. The facilities layout decision

D. The facilities location decision

 Question 3 

__________ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness.

A. Supply-chain management

B. Resource management

C. Inventory management

D. Quality control

 Question 4 

Which of the eight dimensions of quality refers to a measure of product life?

A. Reliability

B. Durability

C. Serviceability

D. Features