Multiple choice

Question 1  

If a deficiency does not have to do with skills, then it may need to be addressed in terms of: 

A. removing obstacles. 

B. creating a more positive, motivational climate. 

C. making some type of job change. 

D. All of the above 

Question 2  

Studies indicate that __________ is one of the leading causes of recent increases in workplace violence. 

A. stress 

B. substance abuse 

C. financial difficulty 

D. mental illness 

Question 3  

According to the text, ineffective performance is the result of any of the following EXCEPT: 

A. the supervisor's experience level. 

B. motivational climate. 

C. skills. 

D. the job. 

Question 4  

Most Employee Assistance Programs share all of the following characteristics EXCEPT that: 

A. employees needing assistance are identified and referred to the program. 

B. the employee is introduced to the program and then has his/her problem evaluated. 

C. employees are terminated if they refuse to enter the program. 

D. employees receive professional diagnosis and treatment, usually by an outside agency.