Multiple choice

Question 1

E-mails are effective when used to:

A. send long, complex information. 

B. avoid confrontation. 

C. exchange ideas. 

D. discuss sensitive issues. 

Question 2

Which of the following is NOT a common element of e-mails?

A. Subject line 

B. Brief paragraph or paragraphs 

C. Formal closing 

D. Name of sender 

Question 3

The use of e-mails is appropriate in communicating to:

A. discipline an individual. 

B. discuss confidential information. 

C. respond to someone when you are angry. 

D. provide concise information. 

Question 4

Which of the following is NOT a true statement about creating e-mails?

A. A formal closing is not required. 

B. A formal closing should appear before the name. 

C. An e-mail should consist of just one topic. 

D. E-mail paragraphs should be three to four lines.