Question 1

Which of the following is NOT an important function of voice systems?

A. They ensure fair treatment.

B. They sustain stockholder confidence and commitment.

C. They provide a context in which unfair treatment can be appealed.

D. They help to improve the effectiveness of an organization.

 

Question 2

A __________ is a body of employee and management representatives who meet to resolve grievances.

A. peer-review panel

B. grievance committee

C. roundtable

D. complaint team

 

Question 3

The concept of __________ requires an employer not only to produce persuasive evidence of an employee's liability or negligence, but also to provide the employee a fair hearing and to impose a penalty appropriate to the proven offense.

A. the hot stove rule

B. positive discipline

C. progressive discipline

D. just cause

 

Question 4

__________ proceeds from an oral warning to a written warning to a suspension to dismissal.

A. Procedural justice

B. Positive discipline

C. Progressive discipline

D. Due process

 

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