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7.5 - Pareto Chart Practice

 
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Assume you are working on a project to improve customer service. Create a Pareto chart based on the information on the following table. Use the Pareto chart templatePreview the documentView in a new window so that your resulting chart looks similar to Figure 7-12 (page 309 of your textbook).

Customer ComplaintsFrequency/Week
Customers is on hold too long90
Customer gets transferred to wrong area or cut off20
Service rep cannot answer customer's questions120
Service rep does not follow through as promised40

 

Schwalbe, K. (2013). Information technology project management. Boston: Cengage Learning 

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