emotions

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Conflict and Communication

Case Study: Emotions and Framing

For this assignment you will select TWO of the following three Factual Case Scenarios:

  1. The Dempseys
  2. Angry Customers
  3. The Larsons – Part 1

For each of the two selected you will write 2-3 paragraphs analyzing the emotional issues in each one.  Define and discuss framing.  What strategy would you employ or suggest be used in each of your selected case study.  What role could an apology play?



Grading Criteria AssignmentsMaximum Points
Meets or exceeds established assignment criteria40
Demonstrates an understanding of lesson concepts20
Clearly presents well-reasoned ideas and concepts30
Mechanics, punctuation, sentence structure, spelling, APA formatting.10
Total100
    • 10 years ago
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