The Control Process

The control process involves three phases that are cyclic: establishing standards, measuring performance, and correcting deviations. Examine the manner in which health care leaders progress through each phase of the control process to manage organizations.  What is the management function of controlling as related to performance improvement?  What tools are used to measure and monitor performance?  Please describe at least two functions and two tools in your response. 

Required Resources

Required Text

• Management principles for health professionals (6th ed.): 
  
• Chapter 4: Planning and Decision Making 
• Chapter 5: Organizing
• Chapter 6: Improving Performance and Controlling the Critical Cycle 

Recommended Resources

Articles

1. Heiser, S.  (2010).  Is your health care planning up to date?.  Financial Executive, 26(10), 20-22.  Retrieved from the EBSCOhost database.
2. Pescosolido, B. A., & Olafsdottir, S.  (2010).  The cultural turn in sociology: Can it help us resolve an age-old problem in understanding decision making for health care?.  Sociological Forum, 25(4), 655-676.  Retrieved from the EBSCOhost database.
3. Woltmann, E. M., & Whitley, R.  (2010).  Shared decision making in public mental health care: Perspectives from consumers living with severe mental illness. Psychiatric Rehabilitation Journal, 34(1), 29-36.  Retrieved from the EBSCOhost database.