CIS 294 - Week 1 - Individual: Support Role Paper

Write a 2- to 3-page business proposal using the following scenario:

You are a support technician manager building a help desk team and need to get approval from executive leadership. Your primary operation will be to service customers with both hardware and software issues from a variety of PC platforms.

Explain the benefits of having a help desk in your proposal with the goal of getting approval to build the team.

Include the following in your paper:

• The different levels of customer service
• The role of a support technician
• Required resources to support consumers
• Servicing internal and external users
• Computer support trends

Submit your paper to the Assignment Files tab.