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Write a 2- to 3-page business proposal using the following scenario:

You are a support technician manager building a help desk team and need to get approval from executive leadership. Your primary operation will be to service customers with both hardware and software issues from a variety of PC platforms.

Explain the benefits of having a help desk in your proposal with the goal of getting approval to build the team.

Include the following in your paper:

  • The different levels of customer service
  • The role of a support technician
  • Required resources to support consumers
  • Servicing internal and external users
  • Computer support trends
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