Business Intelligence

"Business Intelligence" Please respond to the following:

·                             1.    From the e-Activity, determine the strategic advantages and disadvantages of using Customer Relations Management (CRM), services provided by vendors, such as Salesforce.com, with regard to analytics and forecasting, infrastructure maintenance, data mining, and availability for a business that cannot implement its own CRM system. E-Activity. Visit the Salesforce.com Website, located here, and examine the Customer Relationships Management (CRM) service offerings.

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·                                2. Businesses that employ CRM, Supply Chain Management (SCM), and Enterprise Resource Planning (ERP) for better decision making have a competitive advantage over businesses that do not. Assume that you are CTO of a large retail company that doesn’t use these tools. As part of the company’s IT strategic plans, the CEO would like to implement them. Suggest to the CEO how to effectively integrate these tools into the company. 

"Software Development" Please respond to the following:

·                                 3. Software development can be a considerable part of a company’s software budget. Software may be developed in-house or outsourced. Outsourced development may be on shore or offshore. There have been heated debates on the best strategy of developing  software. Take a strategic position on this debate. Create an argument for which method (in-house, onshore, and offshore software development) is the best in terms of cost, security, reliability, and intellectual property protection. Support your response.

·                                  4. IT governance is concerned with organizational investments in IT and to ensure that the IT strategy delivers full value. The avoidance or prevention of IT strategic failures is the biggest part of IT governance. Describe at least two issues that drive IT governance.