Using Active Listening

One of the most effective ways that we can improve our communication within the organizational context is through adapting the language that we use. A simple, yet effective way to do this is through the method that your textbook describes as “active listening”. This strategy is explained in Chapter Four of your textbook.

Describe a time when you were trying to communicate with another person and active listening would have been helpful. What was the situation? How did he/she respond? How did you respond? What could you have done to improve the communication?