LEADW3

The Scenario: https://lms.devry.edu/lms/video/player.html?video=1_41m3o6y3

   

The Assignment:

1. Select a company. You may use your current employer or one from the list of  Fortune 500 companies.  Do not select Walmart or Amazon. You will use this selected company for upcoming assignments, so choose one that you are interested in and has good information available. 

2. Research your selected company. This research will be used to support your memo and action plan documents.

3. Create a  1 to 2-page memo that provides your supervisor with your framework for implementing three (3) of the seven (7) “Pillars of Digital Leadership” identified in the Skrabut, S. A. (2014) article that you believe will positively impact digital transformation (i.e., convincing mid-level managers to be change champions and convincing employees that this transformation is not like others that have failed in the past).   Your 3 recommendations should include the use of artificial intelligence. 

4. Develop a  1-page action plan using the template below to provide your supervisor with details about how you plan to implement your 3 pillars of digital leadership framework to prepare mid-level managers and employees for the transformation effort. 

Action Plan Template is attached.

One page action plan for (insert name of company here)

A one-page plan is a simple tool where you can set goals for your business and note down actions you will need to take in your business to achieve these goals.

Modify this action plan template by replacing the blue text. Be sure to tailor the action plan to your chosen company by identifying strategies and actions that align with the pillars you selected for supporting the AI transformation initiative (refer to the Week 3 video).

Big picture plan

The profitability of the business will double as we improve our customer service culture and increase staffing to service the increase in business.

Timeline	Description
Where our business is now	Annual profit of $ 150,000, 4 staff and minimum vacancies filled
Where our business will be in six months' time	All staff trained in customer service and profitability improving
Where our business will be in 12 months' time	Annual profit of $ 300,000, 6 staff, no vacancies, customer service culture
Where our business will be in three years' time	In top 20% of market share for our industry

How we will get there

Strategy	Pillar(s)	Action plan (how)	Timing – Completion Date	Person responsible
Training	Refer to memo	Customer Service training for all staff	June 2019	Operations Manager
Recruitment plan	Refer to memo	Identify skill set required for additional staff and commission recruitment agency to assist with employment	March 2019	Sales Manager
Improve customer services	Refer to memo	Update website and keep current	Initially September 2019 and then ongoing	IT Manager
Increase sales	Refer to memo	Meet with top 20% customers and identify ways to increase sales per customer	November 2019	Customer Sales Manager
Improve cash flow to reduce costs	Refer to memo	Introduce easy payment plan for customers	October 2019	Finance Manager