Essay Ques:6

KNOWLEDGE MANAGEMENT SYSTEMS AND CRM

In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.

Answer in 350 words with 2 cited references and no plagarism

2.

a. . Please post the hyperlink to one federal statute which discusses cybercrime or cybersecurity on the internet and summarize in not less than 150 words what that statute accomplishes.

b. Please post the hyperlink to one federal case  which discusses cybercrime or cybersecurity on the internet and summarize in not less than 150 words what that statute accomplishes.

Answer in 350 words total both questios with 2 cited references and no plagarism