case study

3 Case Questions)

1) Assess the team performance based on the 6 components of effective teams.

2) a) What are the sources of conflict for this team?  b) Assess how they are addressing their conflict – what modes of conflict resolution are being used?

3) a) What are the pros and cons of the approach that Lance took (his email message)?  b) What would you have done differently if you were Lance - provide a detailed action plan.