huma serv (6) due in 24 hours
Supplement Six-A6
The Client HUSR 108S- Introduction to Human Services
1. The term client may refer to an individual, a small group such as a family, or a larger population
such as the residents of a geographic area.
2. The definitions of problem suggest that ‘‘problems in living’’ can have two components: a
description of the problem and a course of action for resolving the problem.
3. A way of defining human problems is Abraham Maslow’s hierarchy of needs, which begins with
the most basic of physical human needs and ends with the need of individuals to become self-
actualized.
4. Human beings experience similar problems, not just because of their individual needs but also as a
result of rapid social changes, the breakdown of many traditional forms of society, and conflicts
between old and new values
5. Learning about environmental influences is one way to examine client needs.
6. Individuals can become involved with the human service delivery system in several ways, including
self-referral, referral by other professionals, or involuntary placement.
7. Self-referral occurs when individuals have tried every way they know to cope, to no avail, and
have no other ideas about how to address their problems.
8. Ministers, physicians, mental health worker’s, and other helping professionals often see an
individual who needs assistance for problems beyond their expertise, and after assessing the client’s
situation, refer the client to one or more additional human services agencies.
9. Client expectations fall into three categories: to find a cure or straighten out a situation, to define
results as change in themselves and change in others, and to describe what changes should occur as
concrete rather than general or abstract.
10. From the clients’ perspective, positive outcomes were the practical improvements in their lives,
such as better living conditions, food and clothing, and intangible improvements, including increased
self-confidence, assumption of new roles, acquisition of new skills, and solution of their problems in
living.
11. Clients’ satisfaction is linked to their perceptions of the helping professional and of the
relationship, the helper’s ability to solve problems, and the amount of change the clients thought
occurred during the helping process.
12. Conversely, clients who expressed dissatisfaction did so because they wanted material
assistance from the helper or they received unwanted advice and help
Things to Remember
The following are the most commonly held values in human services:
Acceptance, Tolerance, Individuality, Self-determination, Confidentiality. Human service workers help people who are struggling with many types of addiction, such as to
alcohol or gambling. They evaluate clients' needs and then direct clients to rehabilitation facilities,
including both inpatient and outpatient treatment centers, that can best meet those needs.
Codes of ethics promote respect, confidentiality, negotiation and recognition of the client's right to
self-determination and informed consent. Workers should respect the privacy of the client, gathering
only that information needed to provide services, and they should avoid intrusive actions.
Self-awareness - is the process of learning about one's self.
Environment- the client's surrounding, which include both the physical and the interpersonal (other
people). Competence- characteristic of professionals, know their limitations. Ethical professionals do not try to
do work for which they have not been trained. Perceptions of Client Problems Problems are a normal part of living Problems are rarely single issues Problems can be short or long term It is difficult to predict what an individual will experience as a problem Whole Person Perspective humans are multifaceted humans are individuals comprised of several dimensions persons and their symptoms cannot be understood a part from their environment multifaceted persons have multiple problems