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SampleCoverPage3.pdf
AssignmentVideoObservation-WhoAreYou_.pdf
AssignmentSix-TheClient.pdf
AssignmentTen-ProfessionalConcerns.pdf
AssignmentNine-WorkingWithinASystem.pdf
AssignmentSeven-TheHumanServicesProfessional.pdf
AssignmentEight-TheHelpingProcess.pdf
SupplementTenProfessionalConcerns.pdf
SupplementEight-TheHelpingProcess.pdf
SupplementSeven-TheHumanServicesProfessional.pdf
SupplementNine-WorkingWithinaSystem.pdf
SupplementSix-TheClient.pdf
humaservAssignmentSix.docx
Textbook-HUSR108S2.pdf

SampleCoverPage3.pdf

SAMPLE COVER PAGE

Jane Smith

Assignment 1- Models of Human Services

January 26, 2023

HUSR 108S-Introduction to Human Services

AssignmentSeven-TheHumanServicesProfessional.pdf

HUSR 108S: Introduction to Human Services

Assignment No 7: The Human Service Professional

Due Date: November 30, 2023

Directions: Consider the following questions, please provide detailed responses

accordingly. Please submit with cover sheet and references if necessary.

Write each question when submitting a response.

1. What is the role of a human services worker and what characteristics establishes

a good human services professional? Please explain.

2. Describe how the human services code of ethics initiates, guides, and promotes an arena for the professional and client’s well-being.

3. How do values and a philosophy of helping relate to motivations for choosing a

helping profession? Please explain.

4. How does professional demeanor in appearance, behavior, and communication influence professional relationships with clients? Please explain.

5. What can you as a social worker do to emphasize the strengths of those clients

who have survived adversity? Consider survivors of trauma, rape, child abuse,

dysfunctional families, domestic violence, war, and extreme poverty. How do you

as a social worker respond to the stories of those who have experienced trauma

and oppression? Please explain.

6. Why is self-determination a critical value in the helping process? Please explain.

7. When might it be acceptable for a human service professional to break

confidentiality? Please explain.

8. Why is empathy important within counseling? Provide an example of an

empathetic statement to a client.

9. Explain what is meant by cultural competence and provide an example?

10. Why is flexibility important in counselling? Please explain

SupplementTenProfessionalConcerns.pdf

Supplement Ten-A10

Professional Concerns HUSR 108S- Introduction to Human Services

1. In the course of delivering human services, the professional may encounter

numerous ethical dilemmas; for some of these, the worker may be unsure of the

appropriate action to take.

2. Professionals have responded to the dilemmas of service provision by developing

codes of ethics or statements of ethical standards of behavior for the members of their

profession. Items are included that state the goals or aims of the profession, protect the

client, provide guidance as to professional behavior, and contribute to a professional

identity for the worker.

3. Most codes of ethics indicate that the helper’s first responsibility is to enhance and

protect the client’s welfare.

4. The human service professional has an ethical obligation to respect, understand, and

use knowledge of the culture of the client in defining problems and developing treatment

plans.

5. Most codes of ethics emphasize that the helper must have adequate knowledge,

values, and skills to address the client’s needs.

6. Human service professionals have the responsibility to help clients develop their

potential and to keep them from harm.

7. Belonging to professional organizations and participating in professional

development are ways the helping professional keeps abreast of current trends and

develops new methods of helping.

8. Privileged communication is a legal concept that protects the confidentiality between

client and helper.

9. Human service professionals write professional disclosure statements that include

training, theoretical framework, and experience. They share this information with their

clients early in the helping process.

10. Human service professionals have a code of ethics that articulates guidelines for

professional behavior.

11. An ethical decision-making model delineates steps that human services

professionals can use to consider ethical issues.

Things to Remember Ethical Considerations - Situations will arise that you will be unsure of - Ethical dilemmas - Foundation of ethics based on shared principles of members of profession - Principles help professionals work with clients Principles - Autonomy: respect client's right to define own problems - Non-maleficence: do no harm, protect clients - Beneficence: act in someone's best interest - Justice: promote equality of access - Fidelity: respecting trust bestowed by clients - Veracity: being honest, truthful with clients (Unless truth would cause harm, documented) Codes of Ethics - Ethical standards that reflect professional concerns and define guiding principles of professional activities - States goals and aims of profession - Protect the client *- Provide guidance to professional - Contribute to professional identity of helper Professional standards -helpful in guiding social workers when they are unsure about

a course of action or conflicts arise. Ethical dilemma- predicament when a social worker must decide between two viable

solutions that seem to have similar ethical value.

SupplementEight-TheHelpingProcess.pdf

Supplement Eight-A8

The Helping Process HUSR 108S- Introduction to Human Services

1. Helping is always guided by two questions: (1) What is helpful? (2) How can the needs of the

client be met?

2. The effectiveness of the helping process depends on the helper’s ability to communicate an

understanding of the client’s feelings, clarify what the problem is, and provide appropriate assistance

to resolve the problem.

3. Formal helping takes place in human service organizations and agencies.

4. Before the client arrives, the helper should attend to matters such as establishing the physical

setting, deciding how to handle the paperwork, and determining how to gather information about the

client.

5. During the helping process, the human service professional and the client set goals and determine

how those goals will be reached to resolve the problem.

6. The way a helper listens and responds to the client is crucial in building a helping relationship with

that person, ‘‘hearing’’ the client’s verbal and nonverbal messages.

7. Attending behavior is a way to let the client know that the helper is listening.

8. There are four dimensions of attending behavior: eye contact, attentive body language, vocal

qualities, and verbal tracking.

9. Beginning helpers should be wary of excessive questioning, which may hinder the helping process

and make clients dependent.

10. The key to working with culturally different clients is awareness of and sensitivity to cultural

differences.

11. Among the challenging aspects of human service practice is the reality that not all clients are

cooperative and willing; helpers are likely to meet the resistant client, the silent client, the overly

demanding client, and the unmotivated client.

12. Crisis intervention occurs at a very fast pace and incorporates many of the helping roles and

skills.

13. Resolution-focused brief therapy is an intervention that provides focused, short-term

It is very important that therapist provides a safe, open, and non-judgmental atmosphere where the

affected individual can be at ease. Trust, respect, and congruence are major components of a good

therapeutic relationship. Therapists are encouraged to show empathy and genuineness.

The most important aspect of effective therapy is that the patient and the therapist work together to

help the patient reach their goals in therapy. Some therapists consistently produce better outcomes

than others, regardless of treatment and patient characteristics.

Factors that make it difficult for you to form a therapeutic relationship?

Some of the most common include:

 Reluctance to seek treatment. Many clients pursue treatment at the behest of someone else, such as a partner. ...

 The client's mental health diagnosis. ...

 A history of bad therapy. ...

 Therapist anxiety and experience. ...

 Trauma. ...

 Therapist's body language. ...

 Fear of judgment. ...

 Client-therapist mismatch.

Factors to be a good counselor you must possess the following qualities:

 Patience: You need to be very patient. ...

 Good Listening: You need to be a good listener. ...

 Observant: ...

 Warm: ...

 Knowledgeable: ...

 Having empathy with the patient/client: ...

 Maintaining a therapeutic relationship with a patient: ...

 Confidentiality:

SupplementSeven-TheHumanServicesProfessional.pdf

Supplement Seven-A7

The Human Service Professional HUSR 108S- Introduction to Human Services

Service Professionals

Helping means assisting people to understand, overcome, or cope with problems. A helper is one

who offers such assistance. The primary reason why individuals choose helping professions (and the

reason most will admit) is the desire to help others. Related to this is the desire for self-exploration.

Characteristics that are important for the entry-level human service professional are self-awareness,

the ability to communicate, empathy, professional commitment, and flexibility. One way of

categorizing helping professionals is a three-level system: professional helpers, entry-level

professionals, and nonprofessionals. Human service professionals work with other professionals,

including physicians, psychologists, social workers, and counselors.

Roles and Responsibilities

The broad range of job titles, duties, client groups, and employment settings in human services

supports the generic focus of the profession. Roles and responsibilities of human service

professionals can be grouped into three categories: providing direct service, performing

administrative work, and working with the community. Frontline helpers and administrators are two

more categories of human service professionals that describe the complexities of their roles

Values are statements of what is desirable of the way we would like the world to be. They are not

statements of fact. Values are important to the practice of human services, because they are the

criteria by which human service professionals and clients make choices. Acceptance, tolerance,

individuality, self-determination, and confidentiality are important values for human service

professionals. Acceptance is the ability of the helper to be receptive to the client regardless of the

way a client is dressed or what the client may have done.

Individuality is expressed in the qualities or characteristics that make each person unique, distinctive

from all other people. Lifestyle, assets, problems, previous life experiences, and feelings are some

areas that make this person different.

Confidentiality- this is the helper’s assurance to clients that the helper will not discuss their cases with

other people—that what they discuss between them will not be the subject of conversation with the

helper’s friends, family, or other clients.

Empathy is acceptance of another person. This quality allows the helper to see a situation or

experience a feeling from the client’s perspective.

Responsibility/Commitment - Feeling a responsibility or commitment to improve the well-being of others is an

important attribute of human service professionals.

The focus of social workers is helping individuals, families, and groups cope with a wide variety of problems.

Things to Remember

Acceptance - (always about the client) - ability of helper to be receptive to client regardless of who

the client is. Tolerance- helper's ability to be patient and fair toward each client rather than judging, blaming, or

punishing the client. Self-determination- deciding for oneself on the course of action or the resolution to a problem.

Cultural Competence

Cultural and linguistic competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations. 'Culture' refers to integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups. 'Competence' implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities. Cultural competence also known as intercultural competence, is a range of cognitive, affective, and behavioral skills that lead to effective and appropriate communication with people of other cultures.

SupplementNine-WorkingWithinaSystem.pdf

Supplement Nine-A9

Working Within a System

HUSR 108S- Introduction to Human Services

1. The work of the human service professional occurs within an agency or organization.

2. An agency’s written mission statement communicates an agency’s purpose by summarizing its

guiding principles.

3. Goal statements, job descriptions, and policies and procedures are other agency documents that

clarify the work of an agency and its employers.

4. The relationships among the individuals who work in an agency and the departments to which they

are assigned describe an agency’s structure.

5. Chain of command, often illustrated by an organizational chart, refers to the layers of authority in

an agency.

6. Funding sources determine if an agency is public or governmental, not for-profit (voluntary), or

forprofit.

7. Human service agencies exist within the context of a community that influences agency operations,

services, clients, and professionals.

8. One of the most important roles of a human service professional is brokering, or referring a client

to another agency or service.

9. The referral process involves the worker, the client, and the other agency to which the client is

referred.

10. In referral, the beginning human service professional is at a disadvantage because of a lack of

experience in the system, a lack of personal contacts with workers in the system, and a lack of

knowledge about the many problems that clients may have.

11. The beginning professional must develop a systematic way of building a file of information about

the human services network for referral purposes.

12. Challenges such as allocation of resources, paperwork, and turf issues influence the work of the

human service professional.

13. Responses such as encapsulation and burn out leave workers unable to be effective helpers.

14. Professional development strategies such as attending workshops and participating in

professional organizations help professionals respond to changes in human services.

15. An important responsibility of the human service professional is to be an advocate for change.

16. In developing, maintaining, and reevaluating the delivery of human services, it is important to

consider human services as a response to community needs.

17. Empowering clients to advocate for their own change is one model of responding to client need