DY3002 Leading Change Effectively(Written Communication)
© 2020 Walden University 1
DY3002: Leading Change Effectively: Examine leadership roles, methods, and tools for effectively leading change
Assessment Rubric
Rubric Criteria 0
Not Present 1
Needs Improvement 2
Meets Expectations
Part 1: Strategy and Organizational Change (10–16 paragraphs)
Analyze three factors that leaders should consider when developing a strategic approach to change management, including a description of each factor and why it is important to the change management process. LO1.1.1: Analyze strategic approaches and challenges to change management
Response is not present. Analysis of three factors that leaders should consider when developing a strategic approach to change management— including a description of each factor and why it is important to the change management process—is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete analysis of three factors that leaders should consider when developing a strategic approach to change management— including a description of each factor and why it is important to the change management process.
Analyze Tony Hsieh’s approach to change management, providing specific examples to support your analysis of whether Hsieh took each of the three selected factors into consideration when
Response is not present. Analysis of Tony Hsieh’s approach to change management—including specific examples to support the analysis of whether Hsieh took each of the three selected factors into consideration when preparing his organization for the change in
Response provides a clear, accurate, and complete analysis of Tony Hsieh’s approach to change management—including specific examples to support the analysis of whether Hsieh took each of the three selected factors into consideration when
© 2020 Walden University 2
Rubric Criteria 0
Not Present 1
Needs Improvement 2
Meets Expectations
preparing his organization for the change in structure. LO1.1.2: Analyze strategic approaches and challenges to change management
structure—is vague, inaccurate, and/or incomplete.
preparing his organization for the change in structure.
Examine at least three common challenges that leaders of organizations face during times of change management. LO1.1.3: Analyze strategic approaches and challenges to change management
Response is not present. Examination of at least three common challenges that leaders of organizations face during times of change management is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete examination of at least three common challenges that leaders of organizations face during times of change management.
Identify at least one strategy to address each type of challenge. LO1.1.4: Analyze strategic approaches and challenges to change management
Response is not present. Identification of at least one strategy to address each type of challenge is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete identification of at least one strategy to address each type of challenge.
Examine why organizations may want to implement organizational change,
Response is not present. Examination of why organizations may want to implement organizational change—including two
Response provides a clear, accurate, and complete examination of why organizations may want to
© 2020 Walden University 3
Rubric Criteria 0
Not Present 1
Needs Improvement 2
Meets Expectations
including two specific examples of relevant situations. LO1.2.1: Examine reasons behind organizational change
specific examples of relevant situations—is vague, inaccurate, and/or incomplete.
implement organizational change—including two specific examples of relevant situations.
Explain two major changes that Zappos went through (as described in the case study), including leadership’s reason(s) for implementing each change. LO1.2.2: Examine reasons behind organizational change
Response is not present. Explanation of two major changes that Zappos went through—including leadership’s reason(s) for implementing each change—is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete explanation of two major changes that Zappos went through—including leadership’s reason(s) for implementing each change.
Identify two challenges that Zappos faced throughout its history (as described in the case study). LO1.3.1: Apply change management approaches to organizational challenges
Response is not present. Identification of two challenges that Zappos faced throughout its history is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete identification of two challenges that Zappos faced throughout its history.
© 2020 Walden University 4
Rubric Criteria 0
Not Present 1
Needs Improvement 2
Meets Expectations
Explain how change management approaches were or could have been applied to address the two challenges that Zappos faced throughout its history. LO1.3.2: Apply change management approaches to organizational challenges
Response is not present. Explanation of how change management approaches were or could have been applied to address the two challenges that Zappos faced throughout its history is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete explanation of how change management approaches were or could have been applied to address the two challenges that Zappos faced throughout its history.
Part 2: Leading Organizational Change (14–21 paragraphs)
Analyze at least three considerations that leaders of organizations should be aware of as they plan for organizational change, including a description of the importance of each consideration and the potential impact of taking it into account or failing to take it into account during planning.
Response is not present. Analysis of at least three considerations that leaders of organizations should be aware of as they plan for organizational change— including a description of the importance of each consideration and the potential impact of taking it into account or failing to take it into account during planning—is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete analysis of at least three considerations that leaders of organizations should be aware of as they plan for organizational change— including a description of the importance of each consideration and the potential impact of taking it into account or failing to take it into account during planning.
© 2020 Walden University 5
Rubric Criteria 0
Not Present 1
Needs Improvement 2
Meets Expectations
LO2.1: Analyze the role of planning in organizational change
Explain at least two communication strategies that leaders of organizations can incorporate in order to facilitate a more successful organizational change. LO2.2.1: Analyze the effectiveness of communication strategies while discussing organizational change
Response is not present. Explanation of at least two communication strategies that leaders of organizations can incorporate in order to facilitate a more successful organizational change is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete explanation of at least two communication strategies that leaders of organizations can incorporate in order to facilitate a more successful organizational change.
Analyze the effectiveness of how Tony Hsieh communicated his decision to move to a holacracy, including why it was or was not effective. LO2.2.2: Analyze the effectiveness of communication strategies while
Response is not present. Analysis of the effectiveness of how Tony Hsieh communicated his decision to move to a holacracy—including why it was or was not effective— is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete analysis of the effectiveness of how Tony Hsieh communicated his decision to move to a holacracy—including why it was or was not effective.
© 2020 Walden University 6
Rubric Criteria 0
Not Present 1
Needs Improvement 2
Meets Expectations
discussing organizational change
Identify at least three change management tools and how leaders can incorporate them. LO2.3.1: Identify effects of change management tools during times of organizational change
Response is not present. Identification of at least three change management tools and how leaders can incorporate them is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete identification of at least three change management tools and how leaders can incorporate them.
Analyze at least two change management tools that Tony Hsieh either incorporated or could have incorporated while implementing organizational change at Zappos, including the effects of incorporating the tools and whether the organizational change was (or would be) handled more effectively due to those tools. LO2.3.2: Identify effects of change management
Response is not present. Analysis of at least two change management tools that Tony Hsieh either incorporated or could have incorporated while implementing organizational change at Zappos—including the effects of incorporating the tools and whether the organizational change was (or would be) handled more effectively due to those tools—is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete analysis of at least two change management tools that Tony Hsieh either incorporated or could have incorporated while implementing organizational change at Zappos—including the effects of incorporating the tools and whether the organizational change was (or would be) handled more effectively due to those tools.
© 2020 Walden University 7
Rubric Criteria 0
Not Present 1
Needs Improvement 2
Meets Expectations
tools during times of organizational change
Analyze Tony Hsieh’s leadership throughout times of organizational change, including at least two examples of situations in which he demonstrated effective leadership. LO2.4.1: Analyze the role of employees and leaders during organizational change
Response is not present. Analysis of Tony Hsieh’s leadership throughout times of organizational change—including at least two examples of situations in which he demonstrated effective leadership—is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete analysis of Tony Hsieh’s leadership throughout times of organizational change—including at least two examples of situations in which he demonstrated effective leadership.
Analyze Tony Hsieh’s leadership throughout times of organizational change, including at least one example of a situation in which he was not as effective in his leadership approach and what he could have done differently in that situation to improve his leadership effectiveness.
Response is not present. Analysis of Tony Hsieh’s leadership throughout times of organizational change—including at least one example of a situation in which he was not as effective in his leadership approach and what he could have done differently in that situation to improve his leadership effectiveness—is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete analysis of Tony Hsieh’s leadership throughout times of organizational change—including at least one example of a situation in which he was not as effective in his leadership approach and what he could have done differently in that situation to improve his leadership effectiveness.
© 2020 Walden University 8
Rubric Criteria 0
Not Present 1
Needs Improvement 2
Meets Expectations
LO2.4.2: Analyze the role of employees and leaders during organizational change
Analyze the role of employees in organizational change, including how Zappos employees were empowered to take an active role in the change process during the transition to a holacracy. LO2.4.3: Analyze the role of employees and leaders during organizational change
Response is not present. Analysis of the role of employees in organizational change— including how Zappos employees were empowered to take an active role in the change process during the transition to a holacracy— is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete analysis of the role of employees in organizational change— including how Zappos employees were empowered to take an active role in the change process during the transition to a holacracy.
Analyze at least three examples of how Tony Hsieh and Zappos made efforts to create transformational change that yielded a positive impact, both internally and externally, including the impact(s) of these efforts.
Response is not present. Analysis of at least three examples of how Tony Hsieh and Zappos made efforts to create transformational change that yielded a positive impact, both internally and externally—including the impact(s) of these efforts— is vague, inaccurate, and/or incomplete.
Response provides a clear, accurate, and complete analysis of at least three examples of how Tony Hsieh and Zappos made efforts to create transformational change that yielded a positive impact, both internally and externally—including the impact(s) of these efforts.
© 2020 Walden University 9
Rubric Criteria 0
Not Present 1
Needs Improvement 2
Meets Expectations
LO2.5: Analyze internal and external impacts of transformational change on an organization
© 2020 Walden University 10
Professional Skills Assessment In this Competency Assessment, you will be assessed on the following Professional Skills: Written Communication and Information Literacy. These skills count toward your achievement of the Competency and the Professional Skills.
Professional Skills Assessment
0 Not Present
1 Needs Improvement
2 Meets Expectations
Written Communication: Write with clarity, coherence, and purpose.
LO1: Construct complete and correct sentences (AWE 2; Sentence-Level Skills)
Sentences are incoherent and impede the reader’s access to ideas.
Sentences are incomplete and/or include fragments and run-on sentences, limiting the reader’s access to ideas.
Sentence structure effectively conveys meaning to the reader.
LO2: Demonstrate the effective use of grammar and mechanics (AWE 2; Sentence-Level Skills)
Multiple inaccuracies in grammar and mechanics impede the reader’s access to ideas.
Some inaccuracies in grammar and mechanics limit the reader’s access to ideas.
Use of grammar and mechanics is straightforward and effectively conveys meaning to the reader.
LO3: Create cohesive paragraphs with a clear central idea (AWE 2; Paragraph-Level Skills)
Paragraphs, or lack of paragraphs, impede the reader’s access to ideas.
Construction of main idea and/or supporting paragraphs limit the reader’s access to ideas.
Main idea and/or supporting paragraphs effectively convey meaning to the reader.
LO4: Use supporting material to support a claim (AWE 2; Use of Evidence)
Supporting materials are not present.
Supporting material is used inconsistently or inappropriately.
Supporting material is used to enhance meaning. Writing is appropriately paraphrased and uses direct quotes as applicable.
LO6: Identify sources (AWE 2; Credit to source)
Sources are missing. Writing inconsistently identifies or misrepresents sources.
Writing clearly identifies the source of nonoriginal material and/or ideas.
Information Literacy: Apply strategies to evaluate information in order to effectively analyze issues and make decisions.
LO1: Identify and locate credible sources
No sources or non-credible sources are present.
Sources are inconsistently credible, appropriate, and
Sources are mostly credible, appropriate, and
© 2020 Walden University 11
Professional Skills Assessment
0 Not Present
1 Needs Improvement
2 Meets Expectations
relevant to the topic and/or assessment.
relevant to the topic and/or assessment.
LO2: Analyze information sources
Analysis is not present. Analysis superficially applies aspects of sources that are most relevant to the topic and/or assessment, and/or analysis is unclear.
Analysis thoroughly and clearly applies aspects of sources that are most relevant to the topic and/or assessment.
Mastery Rubric In order to achieve mastery of this Competency, you must achieve a “2” on every rubric row in addition to meeting the additional expectation indicated in the Mastery Rubric.
Mastery Rubric No Yes
Exceeds Expectations: In-Depth Analysis: Explores issues/objects/works through the collection and analysis of evidence that result in informed conclusions/judgments.
Analyze multiple, relevant sources and examples to examine leadership roles, methods, and tools for effectively leading change
Responses to the items do not consistently integrate information from relevant sources and examples to demonstrate a thorough examination of leadership roles, methods, and tools for effectively leading change.
Responses to the items consistently integrate information from relevant sources and examples to demonstrate a thorough examination of leadership roles, methods, and tools for effectively leading change.