Unit 4 Responses Needed

Hello Classmates and Professor,

     Today around the United States there are more hospitals and medical facilities trying to promoted patient-centered care. With individuals that represent their staff like executive’s chiefs, quality directors, administrators, security officers and even chief medical officers all coming together to form a reputation for promoting patient-centered care.  It shows people coming together from all departments to give and help with the satisfaction of helping all patients that would give a better review of how they are treated in the hospital will they were there. The objective is to promote and show that when they are being treated in one of this facilities their quality of care is more important than patient care expenses. This is why most care facilities are using surveys to help them in areas where the patient has pointed out some discrepancies that could be change in order to make it better for the facility and also it points out that their comments are being heard by the facility coordinator and that something is being done thanks to their observation.  

References:

Buford, K., Gelb, D., & Delbanco, T. (2011, May 16). Promoting patient-centered. Retrieved August 3, 2016, from http://intqhc.oxfordjournals.org/content/23/5/510

Good evening Dr. Lockhart and fellow classmates,

Through studies it has been shown the best way to improve patient’s experience at a health care organization, is to make sure staff are engaged and satisfied with their work experience.

 One effective way of meeting the needs of employees with the goal of ultimately satisfying patients is “ by viewing employees as internal customers”(Forum Group 2009). 

With internal customers it is ideal to keep them encourage, so the will continue to show up and show out ( preform well) 

Quality leadership creates a more structured environment which assist with engaged employees leading to better patient care. 

The management team plays an important role in the level of care provided even when their not directly involved. 

Also managers will make sure their employees have the necessary resources and training to preform their job well. 

Leaders who are open to trying new processes for improvement and removing things that are more of an expense than investments will continue to grow.

 Another way to engage employees is with the companies recognition programs, for example nurse appreciation week. In my previous company Nurse Appreciation week was a big deal.

 Leadership went above and beyond for the nurses by providing treats ( snacks), raffles through out the week and on the last day they were celebrated with a luncheon.

 This level or any level as long as it is a start of recognition can boost morale and increase a patient’s experience.