Quality Dimensions
For this discussion, review "Getting Your Bags Is Half the Fun" on pages 106–107 of your textbook, then respond to the following questions:
- What dimensions of quality were highlighted in the Delta case?
- Would statistical process control tools such as control charts or acceptance sampling be enough to resolve quality shortcomings along all of those dimensions?
- What are the implications of managing quality at Delta?
- Has that quality lapse damaged Delta in the marketplace?
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