Performance Improvement Questions

1. Look at the attached diagram.  What would the impact be of automating step (A)?  What would the ROI be? Explain where you would look for data to support this change and define the exact ROI.

2. Look at the attached Entity Matrix. Will that class be enough to change physician behavior so that physicians will enter their own patient orders into a computer system? What clues do you see to support your decision? If something more is needed, suggest what else may be needed. Explain your reasoning.