Multiple choice

1.Short, informal reports used internally are known as:

A. statistical reports. 

B. research reports. 

C. memo reports. 

D. supplemental reports. 

2.The main difference between a letter and a memo is the:

A. length. 

B. formality. 

C. audience. 

D. tone. 

3.Most memos follow the:

A. direct approach. 

B. indirect approach 

C. persuasive approach. 

D. informational approach. 

4. The term that best describes the trend in tone in today's memos is:

A. formal. 

B. informal. 

C. friendly. 

D. cordial.