Module One Assignment: Zappos

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Module One Assignment: Zappos

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The Class Everyone At Zappos Takes (Links to an external site.)

Please review the short YouTube video link provided.  Then, read about Zappos training program in your book, starting on page 51. Then, answer the following questions, using memo format (see document in the introductory module for formatting)

1. What challenges is Zappos facing that may derail its attempt to be the best online retailer?  List at least four and discuss.

2.  How can training and development help Zappos meet these challenges?  List at least four and discuss.

3.  Do additional research on Zappos and then answer (providing your web link): Do you think employees at Zappos have a high level of engagement?  Why or why not?  What part of this can be attributed to training?

Rubric

Assignment Rubric 2015
Assignment Rubric 2015
CriteriaRatingsPts
Grammar/Spelling/memo format
Memo format is perfect, no spelling and grammar errors.
4.0 pts
1-2 mistakes on memo formatting or spelling/grammar
2.0 pts
3 or more memo formatting mistakes
0.0 pts
4.0 pts
Web link provided
Yes.
1.0 pts
No.
0.0 pts
1.0 pts
Depth of thought and analysis in answers, all questions are answered.
Student completely answers questions, provides analysis and critical thinking skills. Answered all questions.
5.0 pts
Some critical thinking is present, but lacking some details, or one question isn't answered.
3.0 pts
Little or no analysis and thought or two or more questions not answered.
0.0 pts
5.0 pts
Total Points: 10.0
 
 
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