ITM433

For this exercise, please return to the software package that you used in your SLP assignment for Module 1.

Then please prepare a 2 page paper addressing these topics.

·        Have you ever called their technical support to get help due to lack of ease of use? Why or why not?

·        What more you would like to have in the software from an ease of use point of view?

·        Would you be willing to pay more for the software for such features? Why or why not?

·        Any conclusions you might have drawn about ease of use as a business criterion, and why you make this assessment.