ITM433

slp2.docx

For this exercise, please return to the software package that you used in your SLP assignment for Module 1.

· Have you ever called their technical support to get help due to lack of ease of use? Why or why not?

· What more you would like to have in the software from an ease of use point of view?

· Would you be willing to pay more for the software for such features? Why or why not?

· Any conclusions you might have drawn about ease of use as a business criterion, and why you make this assessment.