FOR ESSAYS GURU ONLY 3

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7.5 - Pareto Chart Practice

Assume you are working on a project to improve customer service. Create a Pareto chart based on the information on the following table. Use the Pareto chart template so that your resulting chart looks similar to Figure 7-12 (page 309 of your textbook).

Customer Complaints	Frequency/Week
Customers is on hold too long	90
Customer gets transferred to wrong area or cut off	20
Service rep cannot answer customer's questions	120
Service rep does not follow through as promised	40

Schwalbe, K. (2013). Information technology project management. Boston: Cengage Learning