Chapter 13 Review

Use the headings below with the information requested.  

• Chapter Overview--A brief overview of what the chapter was about. 
• Topic of Interest 1--What two topics were the most interesting to you and why? 
• Topic of Interest 2--  "                          "                         "                 "
• Real life relation--Relate something in the chapter that you experienced in your real life. Discuss what it is and how it relates and/or exemplifies an idea in the book.  Even if you have no CRM, retail, or work experience, think critically about your experience as a customer with businesses of all sizes.