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"BankUSA" Please respond to the following:
- From the second case study, determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them. 1 PARAGRAPH AND CITE
- Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position. 1 PARAGRAPH AND CITE
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