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1. An e-mail to managers recommending a new cell phone for the employees.

Purpose of message (Inform, persuade, analyze, promote goodwill, or combination)

Primary Audience:

Secondary Audience (If Any):

Demographics about the audience:

similarities and differences

Internal or External Audience or Both:

2. A memo to your boss persuading her to allow you to attend a computer class that will require you to leave work early two days a week for ten weeks.

Purpose of message (Inform, persuade, analyze, promote goodwill, or combination)
Primary Audience:
Secondary Audience (If Any):
Demographics about the audience:
similarities and differences
Internal or External Audience or Both:

3. A letter to customers announcing a product recall.

Purpose of message (Inform, persuade, analyze, promote goodwill, or combination)
Primary Audience:
Secondary Audience (If Any):
Demographics about the audience:
similarities and differences
Internal or External Audience or Both:

4. An e-mail to your insurance agent expressing your dissatisfaction with a settlement offer.

Purpose of message (Inform, persuade, analyze, promote goodwill, or combination)
Primary Audience:
Secondary Audience (If Any):
Demographics about the audience:
similarities and differences
Internal or External Audience or Both:

5. A blog posting to readers boasting of your company’s new award for customer service.