Cover Letter

Objective

 

To obtain a position within a corporate setting where I can utilize my past experience to grow with an organization and help achieve corporate goals as well as personal goals along the way

 

Summary of Qualifications

 

· Excellent leadership skills; able to delegate duties to appropriate team members

· Very compassionate, dedicated, and dependable

· Highly organized and able to multi-task efficiently in various work environments

· Enthusiastic personality with effective verbal and written communication skills

· Outstanding interpersonal skills

· Self-motivated and goal oriented, fast learner

· Excellent reputation with customers as a competent, knowledgeable and helpful professional

· Have a good accurate typing speed of 60 wpm

· Have good English-language skills both verbal and written

· Capable of working under pressure and meet deadlines as scheduled with quality in work

· Capable of taking care of customer service activities and also front office management

Computer Skills: Microsoft Word, Outlook, Excel, Access, PowerPoint and all aspects of Internet Research.

Education

Bachelor’s Degree from Northeastern University will be granted in September 2013

  

 

Work Experience

Administrative Assistant/Medical Records Support                                     July 2011-Present

 

· Answer incoming calls from patients to schedule appointments

· Coordinate clinic locations

· Organize and update excel files of drug screens, DOT & physical assessments and breath alcohol test for clients.

· Cross train and educate new employees in the department in relation to the computer system and administrative duties.

· Prepare exam charts for nurses to review

· Copy and scan exam paperwork

· Enter and clear drug screens

 

 

 

Order Processing Specialist                                                                   June 2009-February 2011  

 

·         Entered and processed orders accurately into three different systems.

·         Handled various tasks in the order entry process and generated reports for key actions.

·         Implemented a process to track order processing problems.

·         Informed supervisors on daily order status and to generated and updated daily/weekly management reports and graphs.

·         Maintained spreadsheets for rejected orders

·         Created training manual for new sales representatives.

·         Contributed to a team effort to meet or exceed service, production, and quality goal

·         Identified errors and implement solutions with team members and leaders

·         Received Employee of the Month Award

·         Got laid off on February 8 2011

 

 

Member Service Representative                                                  September 2008 to February 2009

 

· Provided members with exceptional customer service

· Assisted internal and external customers via incoming telephone calls

· Utilized the BCBSMA computer system to look up and record information regarding a customer’s account

· Investigated and resolve member inquiries through correspondence and computer research

· Advised customers regarding policy and benefit information for multiple health plans

· Coordinated internal activities necessary to research and resolve inquiries and provide accounts with service solutions

· Contributed to a team effort to meet or exceed service, production and quality goals

· Identified errors and implement solutions with team members and leaders

· Met and exceeded daily, weekly and monthly performance goals

· Temporary Assignment for 6 months

 

Customer Care Analyst                                                                                   July 2007 - July 2008

 

· Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues

· Answered customer/client requests or inquiries concerning services, billing, and reports problem with their phone lines

· Made recommendations according to customer’s needs on features, accessories, upgrades and rate plans

· Worked emails while answering phones and training new employees

· Received employee of the week two times

· Surpassed all my goals monthly

· Left job to pursue college degree

 

 

Customer Service Rep/Team Leader                                                        August 2005 – June 2006

 

· Handled high volume of inbound calls, more than 200 calls daily

· Each call handled in timely courteous manner

· Logged each call into a data base with accuracy

· Business closed down and moved to NH

Home Care Assistant                                                                            June 2004 - September 2004

 

· Helped patients with their daily routines: showering, clothing, meals, exercise

· Participated in daily activities with each patient to stimulate their minds

· Initiated outside activities so that each patient received exercise and socialized with others

 

* References Available Upon Request *