Assignment 3: Case Study—TSA
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411_module_1_assignment_3_presentation.pptxModule 1 Assignment 3
Use the Text, the Library, and appropriate sources on the Internet.
Additional case study analysis, writing, and APA information is in Doc Sharing
So What is a Case Study analysis?
“separation into parts”
“examination of a thing to determine its parts or elements”
“…..with a view toward prescription”
Analytical processes used in business turn around problems
More than simple description
Assignment Directions
Read the Case: Can the TSA Secure Top Flight Performance in chapter 1 of your text book and do the following:
Summarize the case in 1-2 paragraphs.
Note: This summary is usually the first part of the Body of a paper.
Steps in Doing Case Analyses
1. Identify dimension of problem or opportunity
2. What caused problem/opportunity to exist?
Possible solutions to the problem
4. What is the “best” solution and why?
Frame prescription options
Diagnose
Describe
Prescribe
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Case Study Analysis: Read and Research Key Points
Common sense, logic, assumptions
Data and sources
Relevant theory and tools
Alternatives
Evaluation, decision making
Suggestions and recommendations.
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Case Study Assignments
Use the text and journal articles and other forms of academic sources (do not use web sites with a lot of ads that are not written by experts) to describe the case
Summarize the case (use reporter questions: who, what, when, why, and how)
Use the questions to guide you in taking notes
Herreid (1994)
Assignment
Explain which of the HR practices described in the case you think contribute to greater efficiency and effectiveness of TSA employees. Why?
Recommend at least two other practices which could be employed to increase efficiency and effectiveness of TSA employees. Justify your response.
Explain which of the HR practices described in the case you think can contribute to ethical behavior by TSA employees. Why?
Recommend at least two other practices which could be employed to encourage ethical behavior of TSA employees. Justify your response.
Assignment
Explain at least 3 practices you would recommend to ensure TSA follows equal employment guidelines.
Justify your response.
Content
Human Resource Management Practices
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Aligning Human Resource Management in Learning Organizations
Kaskson & Schuler (2005)
Differences Between Managing Diversity and Meeting Affirmative Action Requirements
Managing Diversity
Is voluntary
Focuses on productivity
Includes all elements of diversity
Emphasizes changing systems and operations
Offers a perception of equity
Is long term and ongoing
Is grounded in individuality
Practicing Diversity to Meet EEO/ Affirmative Action Requirements
Is often mandatory
Focuses on legal, social, moral justifications
Includes only race, gender, and ethnicity
Emphasizes changing the mix of people
Offers a perception of preference
Is short term and limited
Is grounded in assimilation
Dressler (2011)
Mathis & Jackson (2005)
Ethics
Ethics - Conforming to moral standards or conforming to standards of conduct of profession or group
Adapts to social norms and in response to needs and interests of those affected
Ethical dilemma – any situation that has the potential to result in a breach of acceptable behavior
Ethical choice – considered choice among alternative courses of action in which the interests of all parties have been clarified and the risks and gains have been evaluated openly and mutually
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Terms to Know Gold (2006)
Issue: the subject of a dispute or conflict
Interests: why the issue is important
Position: the stance a person takes on an issue
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Questions
What is the conflict?
What would you do?
Why?
Acronyms for Ethical Problem- Solving DECIDE
One approach is called “DECIDE”
Dilemma = What is the dilemma or issue
Ethic = Which ethical question(s) did it impact (see previous slide)
Choices = Think of all the choices possible that you can do
Impact = Think of the on the impact each choice will make
Decision = Based on the different alternatives and impacts, make a decision that will have the least negative effect
Effects = What effects will this decision impact
PEPSI
Another approach is called “PEPSI”
Problem = What is the problem or issue?
Ethic = Which ethical quesions did it impact
Perspectives = Think of all the perspectives, how it will impact i.e., the clients involved in this situation both deaf and hearing, your supervisor, the hiring agency, etc.
Solution = List all possible solutions
Impact = Determine the impact of each solution
both short and long term. Then choose the least negative effect.
PEPSI-CO
A third approach is called “PEPSI-CO”
It has the same approaches as PEPSI but adds two effects:
Consequences = What are the consequences of the solution(s)
Effects = How will the solution you choose effect(s)
others
How to Resolve Ethical Dilemmas in Business
Identify relevant facts
Identify relevant issue(s)
Identify primary stakeholders
Identify possible solutions
Evaluate each possible solution
Compare and assess consequences
Decide on solution
Take action
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Writing a Problem – solution essay
Problem – Solution Essay
Involves careful analysis, planning, and organization
What are the problem(s)?
What is my goal or objective?
What are possible solutions?
What are advantages or disadvantages of each solution? Use a chart to keep track of your analysis
Which solution is best and why?
How do I know my solution will work? Has it been tried? How can it be implemented and evaluated?
Organizing Your Essay
Introduction
Thesis statement
Introduce the problem
Body Paragraphs (explain the situation, human resource practices, outline solutions)
Explain the case
Use the case study questions and directions to guide you
Conclusion
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