BPM Level 1 daigram and case study

INF30005 Business Process Management Assignment 1, Semester 2 2017

©Swinburne University of Technology Dr. Xuemei Tian 1

Swinburne University of Technology

Faculty of Business and Law

INF30005 – Business Process Management

Semester 2, 2017

Due: Monday, 4th September 2017 @ 9:00am AEST

Assessment Value = 20%

This is an individual assignment! To be completed individually. Your submission should include:

 Submit assignment 1 report file via the Turnitin Assignment 1 link on INF30005 Blackboard > Assessment.

 Submit Bizagi file through the Bizagi submission link on the Blackboard>Assessment> INF30005 Assessment Submission links.

DO NOT email the assignment.

If you have any queries you may discuss it in the discussion threads or with your tutor. Any technical problems, assistance can be obtained from the Swinburne Service Desk (03) 9214 5000.

Case Study

All You Need Office Supplies Ltd. Order Handling Process (see Case description file)

Your Tasks You have been commissioned by your client to do an analysis of their core business process. This is to be done in two stages. Stage 1 (this assignment) simply models the current process, highlights the current problems and this will suggest areas for potential improvement. Do not make recommendations in this assignment. If management concur with your report they intend to hire you to complete stage 2 (assignment 2) which is to make detailed recommendations for improvement. You should provide a review (aimed at the management and staff of the organisation) of the current process and the current issues that have been identified. You may agree or disagree with those identified issues and suggest other issues not identified (please note that there are many issues/problems in the current process. As for assignment 1 individual effort, you only need to identify ONE which you consider is the most essential and discuss, providing your reasoning). Do not make any recommendations at this stage. The description of the process in your case study has been provided to you. You should firstly

understand the current process and construct the process models (by using BPMN level 1

Notation) which should include both a main process and sub-process models. Each diagram

Assignment One Specification

Analysing As-Is All You Need Office Supplies Ltd. Order Handling

Business Process

INF30005 Business Process Management Assignment 1, Semester 2 2017

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should occupy no more than one page. For the case provided, to make models readable, you

need some sub-processes. However, how many sub-processes you need depends on your own

model design. You can have sub-processes in the main process, and also sub-processes inside

of sub-processes. It can be multi-layered.

You are allowed to make reasonable assumptions based on your experience. All assumptions

have to be clearly explained in your report.

Model the case study using Level 1 BPM notation. This is an AS-IS diagram. Note that some

details may not be able to be represented precisely using the level 1 palette. You can list these

limitations in the report.

It is always a good idea to use a table(s) to summarize activities for each model (main and

sub-process models) - what are the key steps to complete the activity?

Submission Requirements Just submit a single MSWord document. Archives with multiple files and/or subfolders will not be accepted.

 A word-processed report of 1000 +/- 10% words which includes: a) Executive Summary (not included in the word count) b) Table of Contents (not included in the word count) c) Introduction d) Any assumptions made e) Main body:

i) Statement of at least one problem/issue, and discussion, such as Why need to change? What are some of the opportunities after addressing the problem/issue? Any assumptions? Any limitations?

ii) BPMN diagrams (NOTE: for each diagram you need to provide a brief summary of the activities and decisions of each model)

iii) Explain what you need to do to next? and how to prepare the process re- design project. Do not make recommendations on how to fix the current process(es) or problems as you will do this in assignment 2.

f) Conclusion g) References (not included in the word count)

You MUST use the Harvard Referencing style throughout your report and include an accurate list of references at the end of the report. You can access the correct style from the library: Harvard System (http://www.swin.edu.au/lib/guides/harvard_system.pdf )

h) Appendices (All process models can be put in appendices.)

 Pages of the report should have appropriate headers and footers and should include printed page numbers

 Use font size 12 and 1.5 line space

 On the front page of all assessments submitted you must include: o Full names and student IDs o Unit code and name, assessment number, due date and % weighting o Signed declaration as worded below:

INF30005 Business Process Management Assignment 1, Semester 2 2017

©Swinburne University of Technology Dr. Xuemei Tian 3

I hold a copy of this assignment that can be produced if the original is lost/damaged. To the best of my belief, no part of this assignment has been copied from any other student’s work or from any other source except where due acknowledgement is made in the text. No part has been written for me/us by any other person, except where such collaboration has been authorised by the lecturer concerned. Signatures and date. NB: Assignments without this information on the cover will not be marked.

Late submission may result in a lower grade for the assignment as described in the University's Extensions and Late Penalties policies. Please refer to the unit outline for further details. Any request for extension must be directed to the convener using the Application for Extension form available in the Assessment section on Blackboard before the assignment due date. You must include appropriate supporting documentation such as a doctor's certificate or a letter from your employer. These forms may be scanned and emailed to the convener.