Week 2 Communication
nailew
presentationexample.pptxEffective communication in criminal justice
BY: STUDENT
INSTRUCTOR: scott mann
1
Content
Public Announcement to press
testifying in court
communicating with peers and inmates in a correctional facility
2
introduction
communication is a critical component in any law enforcement agency. There are a series of steps, from the arrest to the conviction, that require an officer to use oral and written communication. Law enforcement officer must be able to effectively communicate internally with peers as well as externally with the media and courts.
3
Public Service announcement
newspaper
Radio
Television
Public affairs
official assignment
the media are not the enemy to be attacked or avoided. law enforcement use the media to further help the invesigation for example showing a sketch on the news of a serial rapist this can help future victims as well as a caller to identify the suspect.
4
Testifying in court
verbal
Nonverbal
Some officers are called into court to testify about criminal and civil cases. For justice to be served it is imperative that the officer present the facts clearly and precisely in court so that the judge and if applicable the jury can determine the validity of the evidence against the defendant. Public speaking skills help the officer give a credible and competent testimony in court.
5
verbal
officers full name
officers occupation
how long employed
officers assignment on particular date of incident
whom did officer observe
what was the defendant doing
what did the officer do at the time
When an officer speaks to a public citizen who needs to be instructed about official expectations verbal skills are highly important. The officer must determine if English is a language that the person understands and can reasonably be expected to respond to. Once this is established clear commands such as put your hands behind your back, don't move, hand me your registration, and walk in a straight line must be communicated clearly. If the first language is not English the officer should frequently ask if he is being understood. Reaching in the wrong direction or failing to comply promptly with a police order could result in physical force or even death.
6
Cross examination by defense attorney
impair witness credibility
impeach witness by any means provided by law
witness may have interest in the outcome of the case
7
Nonverbal Communication
body language
touch
space distance
audio/visual
Nonverbal is a important communication skill for police officer. Police officers use nonverbal skills every day we rely on are skills to keep themselves and citizens out of danger. Pinizzotto & Davis (1999) says, “A police officer's safety is dependent on their ability to nonverbally establish authority and dominance when working with the public in instances such as routine traffic stops”. Ways a police officer can insure their safety is through physical body language, hand signals and direct eye contact.Another way of communicating nonverbally is that police officers are mainly identifiable by the uniform they wear and the appearance of the car they drive.
8
verbal and nonverbal can affect communication as it relates to its peers
Chain of Command – Top to the bottom Ability to Clarify and Confirm Orders & Memorandums Peers and Inmates - Act Without Becoming Emotional Change Requires Action Inmates body posturing will alert the officer to their true intentions Nonverbal Communication Lack of Eye Contact
Police officers give and receive orders from the dispatcher. They must be able to clearly communicate their location, their estimated time of arrival and other important information to dispatch. The dispatcher must be able to clearly communicate addresses, times, cross streets and road conditions for the officers in pursuit to arrive quickly and safely to the scene of the crime or crisis. Two-way verbal communication between the dispatcher and the police officer can be a matter of life and death in an emergency.
9
referances
Wallace, H., & Roberson, C. (2009). Written and Interpersonal Communication, Methods for Law Enforcement. (4th ed.). Retrieved from The University Of Phoenix eBook Collection Database Pinizzotto, A. J., Davis, E. F. (June, 1999). Offenders' Perceptual Shorthand: What Messages Are Law Enforcement Officers Sending to Offenders? [Electronic version]. FBI Law Enforcement Bulletin, 68, 1-4.
10
