Work Measurement and Ergonomics Module Assignment Two Flow Proces Chart and Flow Diagram

Step

Distance

Symbol

Description

1

O

Enter food items into the computer as described by the customer.

2

O

Collect cash from the customer and give change to the customer.

3

1 Feet

T

Step to the Soft Drink Cup Area.

4

O

Remove the correct size Soft Drink Cup.

5

1 Feet

T

Step to the Front Counter.

6

O

Give the empty Soft Drink Cup to the customer.

7

3 Feet

T

Walk to the Order Filling Work Area.

8

O

Open one To-Go Paper Bag.

9

O

Tear off the Printed Customer Order. Tape the Order to the To-Go Bag.

10

I

Read the customer Order. Remember the food items on the Order.

11

D

Wait for the Cook to put a Cheeseburger in the Sandwich Storage Chute.

12

O

Put one Cheeseburger from the Sandwich Chute into the To-Go Bag.

13

1 Feet

T

Move to the French Fry Staging Area with the To-Go Bag.

14

O

Fill a small French Fry Bag with Fries. Put it into the To-Go Bag.

15

O

Put one Paper Napkin in the To-Go Bag.

16

2 Feet

T

Walk to the Front Counter.

17

O

Place two Ketchup Packets into the To-Go Bag.

18

O

Give the To-Go Bag to the customer.

19

3 Feet

T

Return to the Cash Register Area.

20

D

Wait for the next customer to arrive.